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Accomplished IT professional with 9+ years of extensive experience in Security Release Management, IT Service Management, and Project Leadership. Adept at implementing Change Management strategies and fostering cross-functional collaboration for optimal results. Proven track record in overseeing diverse projects, ensuring compliance with security standards, and delivering cost-effective solutions. Exceptional communicator with a strong analytical mindset, dedicated to achieving organizational excellence. ITIL certified leader with a deep understanding of business functions and a knack for technical troubleshooting triages.

I am a digital transformation and change professional with over six years’ experience delivering technology and operational improvements across membership, CRM and marketing environments. My background spans professional bodies, scale up organisations and global brands, where I’ve combined structured project delivery with hands-on operational leadership.

As Senior Projects & Change Manager at The Royal College of Occupational Therapists, I lead three core areas: the Project Management Office, the Membership Support function and CRM leadership. I oversee multiple teams and manage the full lifecycle of digital initiatives, including the delivery of MyRCOT a major transformation programme covering website redevelopment, a new member portal, Dynamics 365 CRM and payment integration.

Alongside project delivery, I am accountable for live service performance, ensuring systems, processes and membership operations run effectively day to day.

Earlier roles in startup and consultancy settings strengthened my experience in Agile delivery, stakeholder engagement and system implementation.

I hold an MSc in Project Management and a BSc (Hons) in Business Information Systems. I am known for building strong relationships, simplifying complexity and leading change in a practical, collaborative way.

With over 12 years of experience in the airline industry (Overall 16 years), I bring deep domain knowledge and enterprise delivery expertise to one of the most operationally complex and safety-critical sectors in the world. I specialize in making enterprise delivery faster, safer and more predictable — through disciplined change management, release governance and test environment strategy embedded within a SAFe Agile Release Train (ART) model with Hands-on implementation and run.

Over the past 3–5 years I have built and scaled the standards, processes and team capability that underpin high-quality software delivery across complex, multi-team environments. My work sits at the intersection of governance and agility — ensuring that release rigor and change control don't slow delivery down, but rather give teams the confidence to move faster.

Dedicated professional with Computer Science Engineering background and specialization in Data Science & Business Analytics, currently working as a Transformational Change Analyst at Shell India in Bengaluru. Possesses a deep understanding of best practices in both technical and business realms. A well-organized problem solver, adept at investigating causes and determining optimal solutions at all levels of technical and process-related challenges. Detailed understanding of organizational and regulatory expectations to drive performance

Sushma Ravindra

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Change Manager

Cloud Support

Azure DevOps Associate

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Bachelor’s Engineering - Software Engineering

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Azure DevOps Associate

Change Manager

Cloud Support

Bachelor’s Engineering - Software Engineering

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