Sushma Sharone Pereira

Detail-oriented professional with extensive expertise in insurance claims processing, medical billing systems, and comprehensive medical documentation. Proficient in CPT, ICD-9, ICD-10 coding, and diagnosis-related group codes (DRGs), with a strong understanding of insurance policies and hospital billing procedures. Adept at front desk management, patient relations, scheduling, and complaint resolution strategies. Skilled in team coordination, reporting, and utilising MS Office Suite and Tally accounting software to streamline operations. Committed to leveraging advanced knowledge of medical terminology and current office practices to enhance organisational efficiency and deliver exceptional service.

Experienced professional with focus on supporting insurance operations and client relations. Capable of streamlining administrative processes and ensuring compliance through strong organisational skills and attention to detail. Delivers high-quality service by leveraging knowledge of insurance policies and procedures.

Experienced Insurance Assistant known for delivering top-notch customer service and efficient claims processing. Skilled in policy management and risk assessment, driving improvements in client satisfaction and operational workflow. Proven ability to streamline procedures, resulting in faster response times and reduced claim errors.

• Diploma in Indian and International Accountancy
• Diploma in Multimedia Animation

• Outstanding communication and interpersonal skills
• Excellent time management and organizational abilities
• Good knowledge of Microsoft Outlook, Excel, and Internet Explorer
• Ability to deal professionally with external and internal customers
• Strong customer satisfaction and persuasion skills
• Proven multitasking capability and ability to work under pressure

• Customer Service
• Sales
• Reception Management
• Insurance Coordination