Sushma Shetty
Project Management Lead
Bangalore
Summary
Dynamic and results-driven Program Management professional with over 10 years of experience in core Program Management across F&A, Health Care, Retail, HR and Learning & Development. Proven track record of delivering complex projects on time and within budget, enhancing organizational performance, and driving continuous improvement. Expertise in strategic planning, stakeholder management, financial management and risk management.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Program Management Lead - Transition
Accenture
10.2022 - Current
- Lead and manage transition programs for clients undergoing mergers, acquisitions, and system upgrades, ensuring minimal disruption to business operations
- Developed comprehensive transition plans, including timelines, resource allocation, and risk mitigation strategies
- Coordinated with IT, HR, and operations teams to ensure smooth integration and implementation of new systems and processes
- Conducted regular progress reviews and status meetings with stakeholders, providing updates and addressing concerns promptly
- Managed budgets and resources effectively, ensuring programs were delivered on time and within budget constraints.
- Mitigated potential project risks through thorough analysis and proactive planning, ensuring minimal disruption to ongoing business operations.
- Developed solutions to address complex issues and operational gaps.
Learning & Development Manager
Accenture
11.2010 - 09.2022
- Learning and Talent Development lead for Communications & Media and Software & Platforms industries – responsible for design & implementation of learning strategies for over 40K employees globally
- Project manage L&D projects so they are delivered in time, within the scope and within budget
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Develop detailed project plans to monitor and track progress
- Manage the relationships with all stakeholders throughout the lifecycles
- Measure project performance using appropriate systems, tools and techniques
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
- Perform and assist management to minimize project risks, escalate project risks to management when needed
- Create, organize, and maintain comprehensive project documentation and reporting
- Establish and maintain relationships with third parties/vendors
- Training consultant to enable project transitions by implementing a full-proof knowledge transfer and management framework
- Leading training & knowledge management teams for HR operations
- Created Leadership & professional development training framework.
Trainer
Hewlett-Packard
01.2008 - 11.2010
- Responsible for Process Training Framework Compliance
- Design and develop training content for assigned process using instructional design principles with the help of operations
- Lead Knowledge Management to ensure Continuous improvement & up gradation of training content - (Including blended learning solutions and self paced learning)
- Analyze CAPA, error log, escalations, performance issues on the floor; work with SMEs to roll out Refresher training
- Responsible for employee lifecycle interventions partnering with Staffing, HR, Operations, Admin for smooth on boarding (NEO, Learning path, evaluation, certification, performance target setting, reevaluation and recertification)
- Responsible for Attrition risk mitigation along with Operations manager including Key roles and succession planning
- Train and coach SMEs on delivery skills; provide on-going feedback
- Responsible for New Hire training measured by speed to production and first 90 day performance
- Responsible for Learning pyramid implementation, creation of Cross Training framework and inter domain Talent exchange
- Engage people to discussion forum for the knowledge share, master class activity etc.
Education
Bachelor of Arts - Journalism
Bangalore University
Bengaluru, India 04.2001 -
Skills
Program and Project Management
Transition Planning and Execution
Risk Identification and Mitigation
Stakeholder Engagement and Communication
Strategic Planning and Implementation
Curriculum Development and Training Delivery
E-Learning Design and Development
Change Management
Cross-Functional Team Leadership
Strategic Planning and Communication
Curriculum Design
E-learning development
Decision-Making & Problem Solving
Personal Information
- Father's Name: Anand S Shetty
- Spouse's Name: Rohit Iyer
- Date of Birth: 08/23/84
Timeline
Program Management Lead - Transition
Accenture
10.2022 - Current
Learning & Development Manager
Accenture
11.2010 - 09.2022
Trainer
Hewlett-Packard
01.2008 - 11.2010
Bachelor of Arts - Journalism
Bangalore University
04.2001 -
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