Sushma Sikharam

Billing Process Management

· Led end-to-end billing operations for large-scale client engagements, ensuring timely and accurate invoicing aligned with contract terms.

· Mapped billing terms and milestones across various engagement models (time-based, milestone-based, fixed fee).

· Tracked WIP (Work in Progress) by monitoring project milestones and billing triggers in coordination with engagement managers.

· Prepared draft invoices using ERP tools, ensured internal reviews, and routed for client approvals as required.

· Finalized and dispatched invoices via email or client billing portals; collaborated with AR teams to manage receivables, resolve disputes, and reconcile payments.

Training & Knowledge Transfer

· Delivered structured training sessions to onboard new team members.

· Standardized training materials to ensure consistent and accurate dissemination of billing knowledge across the team.

SOP Development & Process Documentation

· Created and maintained comprehensive Standard Operating Procedures (SOPs) covering all aspects of the billing process.

· Documented end-to-end process flows, ERP navigation guides, exception handling protocols, and escalation/approval workflows.

· Developed client-specific SOPs addressing unique contractual and operational requirements for high-value accounts.

· Ensured all SOPs met internal audit and SOX compliance standards; maintained version control and regular updates.

Performance Reporting & Insights

· Produced structured billing performance reports to identify trends, bottlenecks, and opportunities for process improvement.

· Provided actionable insights to leadership to drive operational efficiency and enhance client satisfaction. Sending hourly reports to Manager and Team Lead on Team performance.

• Process 100+ invoices weekly, ensuring accurate matching with purchase orders (PO) and goods receipts in the P2P system.
• Collaborate with vendors to resolve discrepancies, ensuring timely and accurate payment processing, and reducing invoice discrepancies by 15%.
• Support month-end and year-end closing activities by reconciling accounts payable transactions and ensuring proper accruals.
• Assist in reviewing and implementing process improvements that reduced invoice processing time by 20%.
• Manage a high-volume inbox, prioritizing invoices and queries to ensure prompt resolution and avoid delays in payments.
• Work closely with cross-functional teams, including Procurement, Finance, and Legal, to ensure compliance with internal controls and policies.
• Perform audits of payment schedules to ensure compliance with vendor contracts and internal payment terms.

Managed end-to-end accounts payable functions, processing 200+ invoices monthly for various business units.
Utilized SAP for invoice data entry, ensuring the accuracy of financial information and processing of payments on time.
Supported vendors by answering inquiries, providing payment status updates, and maintaining strong relationships to enhance vendor satisfaction.
Performed monthly reconciliations to ensure that all invoices were captured and processed in the correct accounting period.