Sushma Srisunder
Professional Summary
Hyderabad
Summary
. 3 Years of experience as process associate.
. Experience working with Global clients.
. Skilled in ensuring accurate and timely payroll operations while maintaining confidentiality and compliance with company policies.
Overview
3
3
Certifications
3
3
years of professional experience
Work History
Payroll Analyst
ADP (Automatic Data Processing) INDIA
10.2022 - 07.2024
- Stayed up-to-date on relevant tax laws, ensuring accurate withholding calculations for federal and state taxes.
- Communicated effectively with employees at all levels regarding their pay-related inquiries or issues.
- Resolved payroll discrepancies promptly, addressing employee concerns efficiently and professionally.
- Reduced errors in payroll records by diligently reviewing and verifying employee information.
Process Associate
GENPACT INDIA PVT LTD
07.2021 - 09.2022
- Respond to incoming calls, provide quality service to customer.
- Assist customers effectively by solving customers disputes.
- Providing additional information and explain services.
- Discusses rewards offered and ensures customer satisfaction.
- Completes supporting data entry as required and accurately capturing customers information.
- Understanding and Escalating the peculiar issues to escalating team.
- ACHIEVEMENTS :
- Announced as Top Performer of the month in 4th quarter of 2021
- Awarded with bronze in 4th quarter of 2021
Education
MBA - Business Administration with specialization in Human resource
Osmania University
04.2001 -
Bachelor's degree - commerce
Wesley Women College, Osmania University
06-2011
Intermediate - arts
Wesley Girls Junior College
06-2008
Skills
- Payroll processing
- Tax withholding calculations
- Payroll discrepancy resolution
- Payroll records review
- Employee pay inquiry handling
- Customer service
- Data entry
- Employee communication
- Issue escalation
- Time management
Certification
Date of Birth: 21/01/1991
Timeline
Payroll Analyst
ADP (Automatic Data Processing) INDIA
10.2022 - 07.2024
Process Associate
GENPACT INDIA PVT LTD
07.2021 - 09.2022
MBA - Business Administration with specialization in Human resource
Osmania University
04.2001 -
Bachelor's degree - commerce
Wesley Women College, Osmania University
Intermediate - arts
Wesley Girls Junior College