Sushma Maramganti
Senior Manager Sales Operations
Hyderabad,TG
Summary
* An enthusiastic & high energy driven professional targeting challenging assignments as Senior Manager Sales Operations, with an organization of repute, preferably in India
* B.Tech. (Information Technology) professional with over 7 years of experience with recent experience in Operations Team as Senior Manager ; knowledgeable in O2C ,generation of revenue,Process building,workflows, Designing & development,monitoring, gap analysis, cross-functional/sales/stakeholder coordination, deployment and implementation of operational sales tools,Data analysis;
* Talented Senior Manager highly effective at facilitating communication between different areas to maximize team and business success. Focused on continuous business and professional improvement. Excellent coordination, data analysis/presentation and management abilities.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Manager - Sales Operations
Lifecell International PVT LTD
Chennai, Tamil Nadu
04.2016 - Current
- Spearheading the O2C operations, revenue generation and invoice closures for the current year customers
- Interacting with sales and supporting them in the smooth operational process
- Steering customization, testing, training, support, generation of new change request by proactive process improvement
- Identifying, measuring and recommending improvement plans for KPIs across all business areas
- Conceptualizing and developing the process based on the management/ stakeholders requirement to enhance the process
- Collaborating with the Leadership Team for taking overall direction and decision-making on company polices - SOP, resources and compliance and so on
- Controlling, monitoring, reviewing and/or approving scheduled activities, resources, expenses and process adherence as per the projects; communicating with the internal and external stakeholders in line with expected outcomes, deliverable, operating systems & procedures, work schedules and compliance; ensuring team KRAs are met
- Working end-to-end for a new product/ process launch and proper implementation, supporting with a smooth handover of the project such that the team gets used to the changes in the system/ utilizes the automations effectively
- Leading and coaching the team by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Improving operational planning & business frameworks to enhance resource utilization and reduce waste
- Applying performance data to evaluate and improve operations, target current business conditions and forecast needs
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
Customer Service Executive
Four Square Technologies
Hyderabad
09.2013 - 03.2015
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
Consulting Manager
HyperChip Technologies
Hyderabad
04.2012 - 04.2013
- Directed major client engagements and monitored asset managements
Education
B.Tech - Information Technology
Samskruti Engineering College
Associate of Science -
Srichaitanya College
04.2006 - 04.2008
High School Diploma -
Stella Marys High School
04.2005 - 04.2006
Skills
Coaching and mentoring
Microsoft PowerPoint, Excel, Word & spreadsheets
Communication-customer , sales and stakeholders
Cross-functional communications
Certification
Certified Business Analyst from Business Analyst Training Institute, Mumbai in 2020
Timeline
Senior Manager - Sales Operations
Lifecell International PVT LTD
04.2016 - Current
Customer Service Executive
Four Square Technologies
09.2013 - 03.2015
Consulting Manager
HyperChip Technologies
04.2012 - 04.2013
Associate of Science -
Srichaitanya College
04.2006 - 04.2008
High School Diploma -
Stella Marys High School
04.2005 - 04.2006
B.Tech - Information Technology
Samskruti Engineering College