Sushma Thiyari
Business Analyst
Hyderabad
Summary
To work with an organisation, that provides exposure & opportunities, also to utilise skills and abilities so that I can excel in field and to enhance self along with organisation’s esteem.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Business Analyst
E Pragati Authority
Vijayawada
02.2022 - 12.2022
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Designing and creating specifications as requested according to client and customer’s request.
- Collaborated with stakeholders to define project objectives and criteria.
- Collaborating with managers and consultants to effectively document business processes.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Authored business requirements document for proprietary software application: requirements elicitation sessions (including requirements analysis), use cases and interface/functionality mock-ups.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business process and operational procedures.
- Worked with software development, testing, UI & UX team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Checking and analyzing derived requirements that meet customers’ requests.
- Checking for requirements traceability and recording status of requirements through course of project.
HR and Admin
E Pragati Authority
Vijaywada
09.2021 - 02.2022
- Computerised office activities, maintained customer communications, and tracked records through delivery.
- Processed files through “Electronic file processing” based on Central secretariat manual for e-Office procedures.
- Entered and maintained departmental records in company database.
- Creating and modifying documents using Microsoft Office. Managing filing, storage and security of documents.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Responsible for record keeping and reconciling bank account statements of all bills received.
- Managed company schedule to coordinate calendar and arrange travel.
- Taking minutes at internal and external meetings. Providing admin support in varying capacities to managers.
- Coordinated with human resources department to handle payroll and personnel databases.
- Maintained personnel records and updated internal databases to support document management.
- Maintained database systems to track and analyse operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Support Administrative activities in partnership for celebration of anniversaries of team leaders.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Partner with other cross-functional teams to strengthen key focus areas of team culture.
Senior Associate
Wipro
Hyderabad
10.2017 - 09.2018
- Consistently improve customer satisfaction through expert resolution of concerns, conflicts & issues for International Voice process.
- Make requested account changes, troubleshooting through backend.
- Evaluate client (international) needs and determine best options.
- Maintaining Novel Vox, Knowledge Management applications for RJio Services.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Provided product price information to customers.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Content Writer
Eenadu Group of Organisation
Hyderabad
10.2013 - 06.2017
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Handled 3 crucial portals in which, www.eeyuva.com (an exclusive portal which is trendy and appealing with an exciting blend of information and entertainment), www.vasundhara.net (1st women kind website), www.eehibu.com (child’s interests, choices, hobbies, nurturing & entertaining them beyond their curriculum).
- Worked with teams of designers, editors and marketers to create content for client campaigns.
- Developed content for press releases and newsletters to promote products and services.
- Created content for websites and online publications.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Web content production, Scripts preparation for audio voiceover (cartoon characters)
- Digital & Multimedia content, Social media, Translation (English to Telugu & Vice versa) and Reporting.
- Graphic-Design Direction, Web-Site Development & promotion, Content maintenance & Communication with users. Edit copy received from additional content contributors.
Education
PGDBA - Marketing
Symbiosis Centre For Distance Learning
Pune 04.2014 - 09.2016
Bachelor of Science: B.Sc - MECs
Osmania University
Hyderabad 03.2009 - 11.2012
Skills
Organizational skillsProject coordinationMaintaining confidentialityData Visualization
Dosbox
Windows XP, 7,8 Operating Systems
Diploma In Computer Applications
Typing (English & Telugu)
MS Office
Additional Information
- Recognized for outstanding achievement in the category of Best Performer Award in Wipro.
- Event Coordinator for various events held at college and schools as well as for Hai Bujji, Vasundhara and EeYuva portal promotions.
- Served as Marshal during schooling.
- Certified as “Merit” by Camlin Kokuyo Ltd during “All India CAMEL color contest”
- Certified in “All India General Knowledge Test” conducted by AP Public Library Association.
Timeline
Business Analyst
E Pragati Authority
02.2022 - 12.2022
HR and Admin
E Pragati Authority
09.2021 - 02.2022
Senior Associate
Wipro
10.2017 - 09.2018
PGDBA - Marketing
Symbiosis Centre For Distance Learning
04.2014 - 09.2016
Content Writer
Eenadu Group of Organisation
10.2013 - 06.2017
Bachelor of Science: B.Sc - MECs
Osmania University
03.2009 - 11.2012