Sushma Devi Gattem

Worked on Media reconciliation which is digital media spend involves assessing the planning, billing and delivery records and ensuring they all match.

RESPONSIBILITIES:

• Manage campaign budget across various platforms ( Meta,Snap,Pinterest and Twitter ) monthly and quarterly basis.
• Download all the invoices from the particular platform in first week of month and update those spend amount in the budget Tracker.
• Audit all the invoices should match the spend amount which enhance in the budget as per client.
• Update those spend amount the campaign manger prisma and make all the invoices should reconcile in 3rd week of every month.
• Compiled month-end reports for clients.
• Collaborated with other departments to address any interdepartmental challenges or discrepancies in timely manner.
• Coordinated with the clients in work and proactively attended on client calls.

Handle vendor and requester queries using ServiceNow (Helpdesk), resolving issues related to invoice processing and other inquiries promptly. Ensure timely resolution of tickets in ServiceNow to efficiently manage open requests. Oracle for processing invoice and journal entries to maintain smooth workflow management.

RESPONSIBILITIES:

• Created daily dashboards and assigned tasks to team members
• Maintained good quality and completion of volumes with in SLA and TAT as per the client's requirements.
• Managed and resolved customer and vendor inquiries promptly.
• Initiated reminders and pursued overdue invoice resolutions with clients.
• Prepared monthly business review reports for clients.
• Processed invoices for Purchase Orders, Non-Purchase Orders, and Blanket Purchase Orders using Oracle systems.
• Reviewed and approved supplier exceptions after detailed assessment
• Collaborated with other departments to address any interdepartmental challenges or discrepancies in timely manner.

Experience in Accounts Payable (AP) focusing on goods-based transactions, invoice processing across multiple locations, payment term identification, and invoice prioritization. Proficient in posting purchase order (PO) invoices using Fast Entry and Normal Entry methods, employing a rigorous 3-way matching process. Skilled in auditing invoices to ensure accurate billing alignment with legal entities and thorough completion of mandatory fields. Expertise includes validating invoice approvals prior to posting

RESPONSIBILITIES:

• Processed invoices including PO (DC), NON-PO (DSD), and Fast Entry
• Conducted research to identify reasons for unpaid invoices.
• Addressed customer and vendor queries effectively
• Managed aged invoices to ensure timely resolution.
• Shared business exceptions, MDM, and price change maps with team members
• Prepared daily dashboards and delegated tasks to team members.
• Compiled month-end reports for clients.
• Updated Process SOPs and uploaded them to shared folder
• Sent reminders and followed up with clients to obtain inputs for resolving aged invoices.
• Provided comprehensive training to new team members on various processes.

• Professionally answered calls to provide comprehensive information about products and services
• Managed order placements, cancellations, and complaint resolutions with meticulous attention to detail
• Maintained accurate records of customer interactions and transactions within a CRM (Customer Relationship Management) system
• Documented inquiries, complaints, and comments, ensuring all actions taken were recorded
• Conducted follow-ups to verify satisfaction and completion of customer requests
• Escalated unresolved grievances or special requests to appropriate departments for further investigation and resolution
• Utilized CRM system proficiently to streamline customer service operations