SUSHMAJA BOMMELLA
13-224-A UMA NAGAR COLONY MEDCHAL
Summary
Dynamic banking professional with over eight years of experience, excelling in customer relations and team collaboration within the financial sector. Proven expertise in fostering positive customer interactions, ensuring high levels of satisfaction, and maintaining operational efficiency. Strong organizational skills and a commitment to continuous improvement drive the pursuit of professional development and alignment with institutional objectives. Eager to contribute to a team-oriented environment while enhancing overall service quality and exploring innovative banking solutions.
Overview
9
9
years of professional experience
Work History
OFFICER JMGS 1
TELANGANA GRAMEENA BANK
MEDCHAL
05.2016 - Current
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
Education
Bachelor of Technology - COMPUTER SCIENCE AND ENGINEERING
RAYALASEEMA PUBLIC SCHOOL
TURUPATI07-2012
MPC
SRI CHAITHANYA EDUCATIONAL INSTITUTIONS
VIJAYAWADA04-2008
Skills
- Team collaboration
- Strategic planning
- Work coordination
- Report writing
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Accomplishments
- RECEIVED MANY HONOURS FOR COMPLETING THE TARGETS ALLOCATED TO BRANCH.
- MAINTAINED DECORUM WITH ALL THE STAFF AND MANAGEMENT.
Affiliations
- Acoustic guitar and piano player
Timeline
OFFICER JMGS 1
TELANGANA GRAMEENA BANK
05.2016 - Current
Bachelor of Technology - COMPUTER SCIENCE AND ENGINEERING
RAYALASEEMA PUBLIC SCHOOL
MPC
SRI CHAITHANYA EDUCATIONAL INSTITUTIONS
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