Susma Varshini V
Bengalaru
Summary
To obtain challenging position in a dynamic environment that demands my efforts and creative approaches to meet business goals and requirements which gives me wide opportunity to learn and grow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BRANCH OPERATION OFFICER
ESAF SMALL FINANCE BANK
BANGALORE
04.2025 - 12.2025
- Managed customer accounts, executing transactions such as deposits, withdrawals, and transfers with accuracy and efficiency.
- Conducted regular audits on banking operations to comply with regulatory standards and internal policies.
- Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Monitored expenses, income, budgets and petty cash records and acted upon errors.
- Increased transparency of financial operations to prepare for external audits.
Customer Experience Executive
HDFC Bank
Coimbatore
08.2022 - 04.2023
- Addressed issues affecting sales management and business operations.
- Facilitated transactions and managed cash operations effectively.
- Maintained professional, friendly interactions with customers to enhance satisfaction.
- Collected and analyzed customer feedback to drive operational improvements.
- Managed customer portfolio, overseeing 60-70 accounts to optimize relationships.
- Handled escalations to ensure timely resolutions of customer concerns.
Customer Service officer
ICICI Bank
Chennai
03.2021 - 07.2022
- Customer handling, cash handling, and clearing with finance of day-to-day banking operations.
- Handling savings account and current account servicing within the proper turnaround time.
- Relationship building with cross-selling of bank products.
- Handling of forex transactions.
- Authorising various FTAs (Financial Transaction Audits) adheres to regulatory branch banking.
- A financial transactions audit was conducted to ensure compliance.
- Handled EDD for day-to-day financial transactions.
- Customer Portfolio Management (Mapped base of 50–70).
Agency Recruiter -Grade 1
Future Generali
Coimbatore
07.2018 - 04.2020
- Conducted orientation classes for multiple colleges through strategic placements.
- Cultivated a robust sales team to consistently achieve targets.
- Maintained customer relationships by delivering ongoing service support.
Education
B. Sc. - Information Systems
Coimbatore Institute of Technology
01.2018
HSC -
Alvernia Matric Higher Secondary School
Coimbatore, TN01.2015
SSLC -
Alvernia Matric Higher Secondary School
01.2013
Skills
- Customer relationship management
- Operational compliance
- Client portfolio management
- Customer engagement
- Cash handling
- Transaction processing
- Financial auditing
Certification
- Pursuing Certified Investment Banking Operations Professional (CIBOP) Imarticus,Bangalore
- Post Graduate Diploma in Banking and Management, Times Pro, Coimbatore
- NISM VA Certification in Mutual Fund Distributor on Feb 2023
- NISM VI Certification in Depository Operations on Jan 2023
- Insurance Regulatory and Development Authority of India (IRDAI) Certification on July 2021
- UIDAI Examination and Certified at Supervisor level Dec 2021.
Accomplishments
- Awarded for BH club qualifier under MERC Criteria from DEC 2021-MAR 2022 for consistent performance at ICICI Bank, Chennai.
- Awarded for ZH club qualifier under Regional Category at ICICI Bank, Chennai.
- Awarded for NPS in handling Customer Service and operations at HDFC Bank, Coimbatore.
Areas Of Interest
- Branch Banking
- Cross Selling
Projects
ONLINE CAB BOOKING -Web Technology
TOOLS: JSP, HTML, CSS, MySQL
BUS TICKET RESERVATION-Software Testing
TOOLS: Selenium
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge and belief.
Languages
Tamil
Proficient
C2
English
Advanced
C1
Malayalam
Intermediate
B1
Timeline
BRANCH OPERATION OFFICER
ESAF SMALL FINANCE BANK
04.2025 - 12.2025
Customer Experience Executive
HDFC Bank
08.2022 - 04.2023
Customer Service officer
ICICI Bank
03.2021 - 07.2022
Agency Recruiter -Grade 1
Future Generali
07.2018 - 04.2020
B. Sc. - Information Systems
Coimbatore Institute of Technology
HSC -
Alvernia Matric Higher Secondary School
SSLC -
Alvernia Matric Higher Secondary School