Sushma P. R
Team Lead / Quality Assurance Analyst – US Insurance Operations
Ernakulam
Summary
Eager to contribute to an innovative organization that fosters continuous learning and skill enhancement in alignment with the latest industry trends. Committed to collaborating within a forward-thinking team dedicated to driving institutional growth and achieving collective success. Passionate about leveraging expertise to create impactful solutions that enhance overall performance and satisfaction. Seeking opportunities that challenge and inspire while promoting professional development and organizational excellence.
Overview
10
10
years of professional experience
Work History
Quality Assurance Analyst / Team Lead – US Insurance Operations
Decipher Health Records LLP
05.2025 - Current
- Executed and supervised quality assurance activities for U.S. insurance contents evaluation and property inventory documentation, ensuring high levels of accuracy, consistency, and audit readiness.
- Reviewed and validated asset documentation derived from property inspection materials, including photographic evidence and descriptive reports, to ensure correct identification of room location, item classification, brand, model, age, condition, and valuation attributes.
- Led team training, onboarding, and quality calibration sessions to ensure compliance with client quality standards and service-level agreements.
- Conducted quality audits and root-cause analysis to reduce documentation errors and rework.
Operations Manager, RCM
Decipher Health Records LLP
05.2024 - 05.2025
- - Overseeing operations for Credit Balance and Cash posting and work allocation.
- - Training freshers on the process.
- - Evaluating performance and making recommendations for action.
- - Responsible for improving productivity and quality by providing regular feedback.
- - Motivating employees to achieve peak productivity and performance.
- - Creating both weekly and monthly production and quality reports.
Training Specialist
Decipher Health Records LLP
03.2022 - 04.2024
- - Training freshers on advanced medical scribing skills.
- - Training new scribes on healthcare fundamentals, such as medical terminology, anatomy, physiology, and pharmacology.
- - Provided HIPAA training.
- - Monitoring and coaching trainee performance to ensure they understand the provider workflow and documentation.
- - Ensuring that each trainee's chart is complete, and free of major errors.
- - Providing training on multiple EHR (Electronic Health Records) systems.
Medical Scribe
Decipher Health Records LLP
02.2021 - 02.2022
- - Worked for complex providers with high patient volume, such as Urogynecology.
- - Proficient in creating reports on minor procedures and common procedures for different specialties.
- - Producing high-quality medical notes based on established industry standards.
- - Mentoring and guiding new recruits.
Medical Scribe
Only Group
11.2016 - 01.2021
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
- Documented complete information about examinations, treatment plans, lab results, and other details into charts.
- Assisted physicians throughout the day in fast-paced, stressful environments.
- Stayed on top of current patient loads to facilitate an efficient and organized workflow.
- Supported documentation of clinical tasks, such as minor procedures.
- Worked with providers of different specialties and family/internal medicine.
- Given coverages in emergency situations for various providers, with positive reviews from the providers.
- Has a typing speed of 65+ and is well-experienced in working with providers with fast dictation.
- Has completed TPS training, except for one PowerPoint presentation task and feedback session pending.
- Performed TPS duties such as monitoring trainees and live scribes, and giving feedback on the workflow, errors, missing information, multitasking, etc.
- Helped in creating and maintaining the monthly schedule in the Humanity Page.
- Completed a project on "Scribe utilization on a monthly basis for emergency situations, as well as for long-term benefits."
Instructor
Brilliance College
04.2016 - 09.2016
- Worked as a teaching faculty member, providing coaching for higher secondary students for the preparation of medical and engineering entrance examinations.
Education
Master of Science - Biotechnology
Brindavan College
Bangalore 04.2001 -
B.Sc - BT&SP
Union Christian College
Aluva01.2014
12th -
St. Mary's Senior Secondary School
Morakkala, Ernakulam01.2011
S.S.L.C -
St. Mary's Senior Secondary School
Morakkala, Ernakulam01.2009
Skills
- Skilled in document creation and data analysis using Microsoft tools
- Skilled in active listening and documentation
- Ability to work well in a critical environment and be detail oriented
- Efficient organization and management
- Clear verbal and written communication
- Documents procedures and treatments performed by the physician or any other healthcare professional, including nurses and physician assistants
- Efficient data management
- Collaborative and open to change
- Self-motivated with a drive to take on responsibilities and accomplish objectives
- Interpersonal skills and ability to work with the team and build relations
- Can easily analyze the situation and provide a solution to the matter
- Ability to overcome the stress by simple meditation techniques
Interests
Reading, listening to music, Dancing, Meditation and Cooking
DECLARATION
I, Sushma P R declare that the information furnished above is true. If I get an opportunity to work in your esteemed organization, I assure that I shall discharge my duties to the fullest satisfaction and to the best of my ability.
Timeline
Quality Assurance Analyst / Team Lead – US Insurance Operations
Decipher Health Records LLP
05.2025 - Current
Operations Manager, RCM
Decipher Health Records LLP
05.2024 - 05.2025
Training Specialist
Decipher Health Records LLP
03.2022 - 04.2024
Medical Scribe
Decipher Health Records LLP
02.2021 - 02.2022
Medical Scribe
Only Group
11.2016 - 01.2021
Instructor
Brilliance College
04.2016 - 09.2016
Master of Science - Biotechnology
Brindavan College
04.2001 -
B.Sc - BT&SP
Union Christian College
12th -
St. Mary's Senior Secondary School
S.S.L.C -
St. Mary's Senior Secondary School