Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sushma Chalasani

Vijayawada

Summary

Detail-oriented Sr. Process Associate with 3.7Years of experience streamlining operations, analyzing data, and implementing effective business strategies. Excellent problem-solving skills to identify opportunities and improve productivity. Proficient in analyzing business processes, Providing recommendations and documentation on processes. Strong communication and collaboration abilities to work with cross-functional teams. Proven track record of delivering results in fast-paced environments, including working as a Subject matter expert. Proven ability to manage complex processes, enhances efficiency, and support team goals. Detail-oriented senior process associate with a well-established knowledge of accounts receivable tasks. Offering several years of progressive experience and proven leadership skills to growing organization.

Overview

16
16
years of professional experience

Work History

Senior Process Associate

Realpage
Hyderabad
02.2022 - 10.2025
  • Prepared invoices using the MS Access database and delivered them via email, Lanvera, Ops, and VendorCafe.
  • Handled inquiries, rate requests, and data management via Salesforce.
  • Validated resident documentation for LeasingDesk under Policy Validation, Insurance.
  • Managed CDS cancellations, occupancy mapping, new property activation, and property transfers using SOAP tools and SQL.
  • Organized documentation under Vendor Credentials patterns.
  • Responded to customer service inquiries via email for Renter Insurance.

Front Desk Operations Staff (FOS)

Vodafone Idea Store
Vijayawada
05.2018 - 02.2022
  • Delivered excellent customer service and resolved client issues efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Front Desk Admin

Himalaya School
Nellore
12.2014 - 12.2016
  • Managed reception and coordinated administrative tasks seamlessly.

Counsellor

Orion Edutech Pvt. Ltd.
Vijayawada
04.2010 - 07.2011
  • Provided guidance and support to prospective students for educational programs.

Education

M.A. - Economics

Maris Stella College
Vijayawada
03-2009

B.A. - Economics

Maris Stella College
Vijayawada
03-2007

Intermediate -

Maris Stella College
Vijayawada
03-2004

S.S.C. -

Vamsi Academy
Vandavalli
03-2002

Skills

  • MS Office (Excel, Word, MSDatabase)
  • Highly focused and goal-oriented
  • Positive mindset and adaptability
  • Conflict resolution
  • Teamwork
  • Documentation
  • Task prioritization
  • Document management
  • Process improvement
  • Problem solving
  • Multi-tasking abilities
  • Invoice preparation

Timeline

Senior Process Associate

Realpage
02.2022 - 10.2025

Front Desk Operations Staff (FOS)

Vodafone Idea Store
05.2018 - 02.2022

Front Desk Admin

Himalaya School
12.2014 - 12.2016

Counsellor

Orion Edutech Pvt. Ltd.
04.2010 - 07.2011

M.A. - Economics

Maris Stella College

B.A. - Economics

Maris Stella College

Intermediate -

Maris Stella College

S.S.C. -

Vamsi Academy
Sushma Chalasani