Sushma V S

• Synthesized complex information into concise summaries for management review.
• Presented client research projects at the meeting with a set of experts and discussed them with him or her.
• Managed communication with clients throughout the entire research process, and answered questions as needed.
• Generated creative ideas for improving the efficiency of the research process.
• Monitored progress against project timelines, and updated relevant clients on changes or delays.
• Performed quality assurance checks on all collected sources of information by the team's end.
• Supported organization in maintaining work environment focused on scientific integrity and quality while fostering learning, open communication, collaboration and teamwork.
• Collaborated with other professionals to expand the experiment's scope and utilize more resources.
• Optimized the quality and consistency of content by closely reviewing and correcting work products.
• Designed and delivered the work according to the client's or scholars' preferences.
• Prepared proposals outlining scope of work, timeline, budget estimates, and deliverables.

• Analyzed customer data to identify trends in order history, preferences, and purchasing behavior.
• Resolved customer inquiries quickly and efficiently, while maintaining high levels of professionalism.
• Reviewed competitor offerings regularly to remain competitive in the marketplace.
• Communicated with repeat customers to build long-term relationships.
• Fielded customer feedback and complaints.
• Sourced marketing data from existing sources, keeping costs down, and diversifying streams for maximum usefulness.
• I used to do cold calling with the existing data available in the company.
• Converting clients and the ones who have undergone the course with us.
• Approaching them again with new strategies, like building confidence and explaining the opportunities and benefits of the course.

• Served as an escalation point for unresolved customer issues or disputes.
• Developed and maintained relationships with clients to ensure customer satisfaction.
• Monitored customer feedback to identify areas for improvement in service quality.
• Provided timely responses to customer inquiries, requests, and complaints.
• Manage 300+ client projects, from initiation and account set-up, to facilitation of order needs, and to assistance with proper guidelines.
• Communicate regularly with each of the clients to take inputs, confirm the work quality and specifications, and provide an ETA based on reports from different teams.
• Provide solutions for problems, and guarantee resolution in a manner that doesn’t compromise company success or integrity, and effectively meets client needs.
• Collaborating with other departments ensures the CRM strategy works well for every aspect of the business. Also, identify areas/localities to create lead generation strategies and build brand awareness with engaging advertisements.

Learning and deliverables.

• Contacted upwards of 25 to 30 clients each day to guide them through a satisfaction survey to elicit feedback and assess consumer understanding of products and services.
• Facilitated communication for clients who were unhappy with an outcome, and developed timely solutions to address the need, and reestablish credibility.
• Maintained the personal records for over 140 clients, and updated or modified their information as necessary.
• Handled meetings with clients and technical departments to maintain projects and deadlines.
• Planning and delivering CRM strategies across the organization, with a view to retaining existing customers.
• Coming up with creative ideas, preparing proposals, overseeing the production process and execution, and reporting the results to the relevant people.
• Set sales and revenue targets for the team to work diligently to meet them.