Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Place
Disclaimer
Key Skills Competencies
Timeline
Generic

SUSHMETHA V

Bangalore,KA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager - Credit Control

NES Fircroft
01.2020 - Current
  • Led a team of 20+ employees to achieve monthly Collection target of $4M for Middle East region handling 15 entities.
  • Coordinated team meetings to ensure goals were met and tasks were completed on time
  • Mentored and trained new team members to develop their skills and ensure successful performance
  • Developed and implemented new strategies to increase team productivity and customer satisfaction.
  • Creating Invoice for contractors upon their timesheets and expenses.
  • Delivering Invoices within TAT.
  • Checking Invoices backups and other supports are matching with Invoice.
  • Updating the Sales Document control (Invoice tracking Report) on a timely manner.
  • Working on customer Aging report and following up with stake holders for payments within terms negotiated.
  • Resolving customer queries.
  • Managing and publishing Invoice control report to the management
  • Publishing Overdue report to Management.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Developed strategies to expedite payments and customer resolutions.

Process Associate

Accenture Pvt. Ltd. (Accenture Financial solution)
10.2017 - 01.2020
  • Service Order Management
  • Ensuring that revenue is booked regularly, and customers are invoiced on timely basis for the services rendered.
  • Supporting the collections team in payment of invoices and on the credit handling of the major customers.
  • Preparing MIS reports like Accruals for the team upon completion of month end activities, Revenue at Risk, Backlog and Pre-billing verification report.
  • Working with the Sales team to ensure renewal quotations occur in a timely manner.
  • Responsible for providing entitlement of Contracts to Customers by creating contracts, renewing the contracts, making changes to the customer database and invoicing the customers in Oracle 12i.
  • Reconciling customer’s accounts based on the existing database with legal agreements.
  • Checking credit thresholds and financial status of customer before billing.
  • Validating customer signed agreement before providing service.
  • Prioritize by organizing work flows associated with high profile clients to deliver within TAT and meet key Challenges like SLAs when volume is high.
  • Being a key player to deliver agreed deliverables to client and maintaining high quality standards by adhering to process compliance SOX (Sarbanes-Oxley).
  • Understand the process End-to-End and perform on the agreed process deliverables and maintain high quality standards.
  • Pro-actively escalate issues to the manager that require intervention/clarification from senior leadership.
  • Initiate and participate in conference calls as required by the process and client.
  • Create good relationship with internal and external customers.
  • Participating in huddle calls and conference calls with client and customer.
  • Ensure timely and accurate processing of invoices for revenue recognition.

Process Associate –O2C (Accounts Receivables)

Capgemini Business Services India Ltd.
05.2015 - 06.2017
  • Follow up on, collect and allocate payments
  • Perform account reconciliations.
  • Research and resolve payment discrepancies.
  • Maintain accounts receivable customer files and records.
  • Process credit card payments.
  • Process adjustments.
  • Assist with month-end closing.
  • Sending reports to clients.
  • Collect data and prepare monthly metrics.
  • Send Daily status to clients.
  • Contacting customer for remittance details.
  • Cash postings.
  • Clearing customer’s On account.
  • Internal Credit notes.
  • Clearing offset requests.

Education

SAP ERP Finance FI, Version ECC 6.0 -

ATOS – SAP Authorized Training Centre
CHENNAI
01.2017

BACHELOR OF COMMERCE -

PSG COLLEGE OF Arts And Science
Coimbatore
01.2014

Skills

  • Team building
  • Task delegation
  • Decision-making
  • Resource allocation
  • Team motivation
  • Process improvement strategies
  • Scheduling and planning
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Adaptability and flexibility
  • Time management
  • Compliance

Certification

SAP ERP Finance FI, Version ECC 6.0, ATOS – SAP Authorized Training Centre, Chennai, 2017, TFIN50 – Financial Accounting 1, TFIN52 – Financial Accounting 2

Accomplishments

  • Participated in Management fest in KPR school of Business and won 2nd place in best marketing manager event.
  • Participated in Management Event held at PSG Institute of Management and won 1st prize for Operation elective event – Junk Art.
  • Became the coordinator of 'Gift of Literacy' book collection program for schools that couldn’t afford to fill the school library.
  • Volunteer at MAD.
  • Participated in Guinness Record Dance, Capgemini-2016.
  • Employee of the Month – NES, 2020.
  • Team of the Month – NES, 2021.

Place

Bangalore, Karnataka

Disclaimer

I hereby declare all above information are true to best of my knowledge.

Key Skills Competencies

  • Strong communication skills
  • Excellent problem-solving abilities
  • Knowledge of team dynamics
  • Ability to motivate and inspire team members
  • Strong organizational skills
  • Leadership abilities
  • Excellent decision-making skills
  • Knowledge of project management principles
  • Comprehensive knowledge of Word, Excel, PowerPoint
  • Communication, Leadership, Punctuality, Team work
  • Ability to adopt & learn new technologies
  • Presentation skills

Timeline

Assistant Manager - Credit Control

NES Fircroft
01.2020 - Current

Process Associate

Accenture Pvt. Ltd. (Accenture Financial solution)
10.2017 - 01.2020

Process Associate –O2C (Accounts Receivables)

Capgemini Business Services India Ltd.
05.2015 - 06.2017

SAP ERP Finance FI, Version ECC 6.0 -

ATOS – SAP Authorized Training Centre

BACHELOR OF COMMERCE -

PSG COLLEGE OF Arts And Science

Similar Profiles

CREATE PROFILE
SUSHMETHA V