Sushmita Aleh

• Managed and led a team of 10+ employees across diverse shifts and business domains.
• Improved team performance in struggling APAC and EMEA regions, achieving key targets.
• Quickly adapted to Mergers & Acquisitions, managing operations while mentoring and developing teams.
• Played a key role in talent acquisition, employee training, and fostering a high-performance team culture.
• Provided coaching, performance evaluations, and strategic planning for team growth.

Sales Operations Analyst → Specialist → Team Leader | 2019 - 2021

• Worked across various teams, adapting to different processes and business needs.

Program Ready Trainer 2 (Our Star Club Process) | 2018 - 2019

• Conducted training sessions and refreshers for teams to ensure process alignment.
• Monitored and improved team quality scores through audits and feedback.
• Assisted IT teams with testing and reviewing new applications.
• Handled operations in the absence of the manager, ensuring seamless workflow.

Technical Support Associate | 2017 - 2018

• Provided technical support for Intuit, assisting small business owners with financial software.
• Resolved technical queries efficiently, enhancing customer experience.

• Managed inbound and outbound calls related to telephonic and internet issues.
• Handled customer queries via chat and email, ensuring issue resolution.