Sushmita Mandal

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Developed strategies to increase team productivity and improve customer service levels.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
• Trained new staff in relevant processes and procedures.
• Monitored team performance against targets, taking corrective action where necessary.

• Answered customer inquiries over the phone and via email.
• Provided accurate, valid, and complete information to customers.
• Resolved customer complaints promptly and professionally.

• Assisted senior management in developing strategic objectives related to workforce planning.
• Partnered with senior management to develop effective workforce planning models in line with business objectives.
• Conducted research on current industry best practices related to workforce management.
• Advised management on current trends in workforce education and development strategies.
• Provided daily guidance and support to team members in the workforce management department.

Worked as a seller support in amazon and resolved their issue via emails in UK process where I was certified for my efficiency, for best performance.

• Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
• Developed and maintained relationships with customers to ensure their satisfaction.
• Investigated customer complaints and provided solutions within acceptable time frames.

Appointed as a mentor for new employee to make them learn how to handle the sellers and also certified for my efficient work.

• Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
• Conducted market research and analysis to identify industry trends and customer requirements.
• Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.