Sushmita Marik

Training Need Analysis :

• Conduct assessments and surveys to identify educational needs and skill gaps within the organization.
• Work closely with managers and other stakeholders to determine the priorities and objectives for learning initiatives.

Implementation of Training Programs:

• Organize training workshops.
• Facilitate sessions and coordinate with external trainers and subject matter experts as needed.
• Ensure that training materials and resources are readily available and up-to-date.

Evaluation and Improvement:

• Evaluate the effectiveness of training programs using appropriate tools and methods (e.g., feedback surveys and observation).
• Analyze data to assess the ROI of training initiatives and make adjustments to enhance future programs.
• Update training programs based on feedback and the evolving needs of the organization.

Stakeholder Engagement:

• Maintain regular communication with BU leaders and learning SPOCS to align training objectives with business goals.
• Report on the progress of any training initiatives and their impact on employee performance and skills development.

Budget Management:

• Manage budgets for learning and development activities.
• Negotiate with vendors and suppliers to ensure cost-effective delivery of training materials and resources.

Vendor Management:

• Develop and maintain strong relationships with key external learning partners.
• Negotiate contracts and agreements with vendors, focusing on terms that best benefit the company in terms of cost, quality, and delivery.
• Conduct regular reviews and feedback sessions with vendors to discuss performance and identify areas for improvement.
• Act as the point of contact for vendors, addressing any issues or concerns that may arise during the execution of training programs.
  
  
  

• Facilitate the complete onboarding process for new employees in the APME region, ensuring all steps are executed timely and efficiently.
• Oversee the successful delivery and completion of the in-house flagship training program, the Relationship Based Sales Program (RBS), specifically designed for sales personnel.
• Actively engage in the facilitation, successful execution, and completion of the flagship program powered by Salesforce, the Client Success Platform (CSP) session. This includes conducting and analyzing feedback from all sales employees to enhance training effectiveness.
• Manage and optimize the use of digital tools such as SharePoint, Mural, and Teams for a variety of training and team-building initiatives, ensuring seamless communication and collaboration across departments.

• Collaborated with the India Learning Team (Pathshala) and managers across all business units to support a wide range of training programs and learning & development initiatives.
• Designed and managed diverse communication materials such as branding mailers, teasers, visual designs, presentations, and content for the India Learning Team, enhancing the visibility and impact of learning programs.
• Administered training management information systems (MIS) across two different Learning Management Systems (LMS), ensuring accurate and timely reporting for the India Learning Team.
• Developed and facilitated technical training sessions on MS Excel, covering basic to intermediate skills, tailored to meet the needs of various business units.
• Oversaw the management of online training data, including the creation and analysis of feedback surveys to gauge the effectiveness and improve the quality of training programs.
• Managed small projects and took initiative in various capacities to support the broader objectives of the learning team.

Achievements:

• Recognized during an internal team meeting for successfully facilitating technical training sessions on MS Excel for all business units, highlighting expertise in both training execution and content development.

• Served as a Senior Client Executive at Info Edge India Ltd. (Naukri.com), providing comprehensive support to top corporate clients and consultants on product-related trainings and queries.
• Coordinated and facilitated training sessions to assist clients in the effective utilization of in-house products, ensuring optimal customer satisfaction and product adoption.
• Informed clients about new product launches and updates to existing products, maintaining open and effective communication to enhance client understanding and engagement.
• Functioned as the primary liaison between clients and sales personnel, addressing any product-related inquiries and support needs.
• Developed and maintained strong relationships with clients and sales points of contact, fostering a collaborative environment to enhance service delivery.
• Provided dedicated backend support for product trainings, ensuring client needs were met promptly and efficiently.

Achievements:

• Awarded ‘Star Performer of the Month’ by senior management in July 2019 for exceptional performance and significant contributions to the team, demonstrating a high level of commitment and professionalism.