Sushmita Mukherjee
Gurgaon
Summary
Intend to build a career in leading Organization, with hard work, grit and determination as stepping-stones to success and a constant search for excellence and perfection. Willing to work as a key player in challenging & creative environment with committed & dedicated people.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Manager Corporate Insurance Business
WAY2WEALTH INSURANCE BROKER
06.2019 - 10.2024
- Key Negotiation for clients specifically for Corporate Insurance products with insurance companies and ensuring client gets best possible insurance at given premium.
- Calculated Quotes and educated potential clients on Insurance options.
- Managing Corporate insurance business end to end service.
- Handling all claim related queries and providing resolution in coordinating with insurance companies.
- Handling big corporate entities and guiding end to end insurance related services and implementation with the organization.
- Handling all employee benefit schemes and educating HR to implement within the organization.
- Analyzed market trends to identify opportunities for new insurance offerings.
- Oversaw the development of client proposals and policy recommendations.
- Facilitated communication between clients and underwriting teams for approvals.
- Managed client relationships and ensured satisfaction with insurance products.
- Developed and implemented strategic marketing plans for insurance services.
Assistant Manager–Territory Office/Branch Office Operations
Apollo Munich Health Insurance Co.Ltd.
01.2015 - 10.2015
- Supervision operations and Administration of multiple branches of Delhi and Rajasthan.
- Monitoring New Business Login/underwriting of proposals for NB and Renewal cases.
- Arrange of resolution of All Fresh/renewal cases including their Medical arrangements, with the Help of Provider.
- Manage Claim related issues and arranging correct set of documents to H.O and further follow up for quick resolution and timely claim settlement.
- Auditing of Diagnostic Centre and timely report to H.O for Empanelment and De-empanelment.
- To manage both internal and external Customers for the organization.
- Ensuring better customer services and proper handling For all walk-in at branch level.
- Ensuring Follow up all cases logged to be paid & issued On Priority, Bounced Cases/Acknowledgement chase at branch Level and dispatch back to the customer.
- Initial as well as Renewal Premium Collection/Banking.
- Coordinating with Renewal Runner and Tele calling team and ensuring Targeted cases closed.
- Special focus on Orphanage policy and policies routed to direct code, ensuring timely closure of Renewal post closure of all the requirements Medical and Non-medical.
- Policy Owner Services, i.e. amendment/Surrender.
- Arranging Completion of the entire mandatory for issuance of agent code.
- Resolution of Branch pending, discrepancy and making issuances of pending cases with the help of Sales and Operation co-ordination.
- Daily banking reports reconciliation – cheques/DD/Cash paid by clients.
- Coordination across Different Functions of the organization to get the best Job done.
- Timely Arrangement of Reports & Analysis as desired by the reporting line Managers.
Assistant Manager – Underwriting and Customer Retention
Star Union Dai-chi Life Insurance Company India Ltd
02.2012 - 08.2014
- Joined as a Senior Executive and then promoted as Asst. Manager and headed regional Underwriting department for Non medical as well as Medical cases.
- Underwriting of Life, Credit Life policies, Accidental and Educational policies.
- Ensuring preparation of various MIS’s of New Business, New Business leakages, Renewal, Audit and Compliance and other dash boards.
- Gathering and assessing all information regarding the incident and make sound judgment.
- Deciding if the risk should be shared with re insurer and further follow up with re insurer for case decision.
- Studying various Insurance proposals including Life, Property Insurance and accessing the risk involved and evaluate possibility of loss due to natural factors.
- Minimize the risk and losses to the company.
- Negotiate with the brokers and calculating on how much premium has to be paid by individual or organization.
- Coordination with the Head office team for system and process related issues.
- Executing the project “TAT” to convert the received proposals within the turn around time.
- Conduct training with new recruited employees about operational process & AML& KYC.
- Correspondence with Branch operations and sales team on all underwriting related issues.
- Tracking of escalation issues of internal and external customer for better services.
- Conversion of cases, Issuance and coordination with sales team for completion of Requirement, Medical fixing and taking care of collecting requirements.
- Coordination with TPA and ensuring effective functioning of all the DC’s, DC empanelment, Medical Report coordination with H.O.
- Handling of all claim cases pertaining to Delhi Region and follow up with Hospitals for additional information in case if requirement raise by the claim team and then further follow up with the client for completion of documents.
- Rendering effective customer service by addressing queries/ grievances of clients so as to ensure smooth flow of operations and adherence to time norms.
- Providing value based services to customers for exalting customer satisfaction.
Process Leader Underwriting and Operations
ICICI Prudential Life Insurance Company Limited
07.2007 - 10.2011
- Underwriting of various proposal form and assessing financial and medical risk.
- Underwriting of Life policies/Credit Life/Accidental and Educational policies.
- Handled end to end medical coordination starting from arrangement of D.C, Completion and attachment of medical reports post evaluation of reports.
- Auditing of Diagnostic Centre and timely report to H.O for Empanelment and De-empanelment.
- New Business Login/Quality Check for New Business Proposal.
- Manage a team of 10 underwriters handling life & health underwriting HUB for PAN India cases.
- Handle branch underwriting queries (health & life) for PAN India operations.
- Handling MIS for entire North region pre issuance and post issuance.
- Managed approval of underwriting limits (life & health) of underwriters PAN India.
Associate
ICICI Prudential Life Insurance Company Limited
10.2008 - 03.2010
- Customer Handling For all walk-in at branch level.
- Bounced Cases/Acknowledgement chase at branch Level.
- Dispatch For bounce Cheques back to the customer.
- Initial as well as Renewal Premium Collection/Banking.
- Policy Owner Services, i.e. amendment/Surrender.
- Surrender of policy at Branch Level.
- Vendor Management/Creation.
- Agent Recruitments/Sponsorship.
- Completion of the entire mandatory for issuance of agent code.
- Solving Branch pending, discrepancy and making issuances of pending cases with the help of Sales and Operation co-ordination.
Executive- Agency Contracts (Operations)
Max New York Life Insurance Co. Ltd.
06.2006 - 07.2007
- Coordinating with Agency Coordinators/ASM’s for smooth Functioning of licensing & contracting process.
- Performing various hierarchy maintenance activities on the system like Agent/SM terminations, Agent/SM transfers across the locations or Reassignments on the system.
- Approving all system activities on the system like Agent Set Ups, Service change request and Bank Account updation.
- Ensuring Quality by getting quality check done of all the activities done on the system.
- Generation of MIS as required.
Senior Manager - Corporate Sales
Zoom Insurance Brokers Pvt Ltd
10.2024 - Current
- Proactively connect with corporates across diverse industries to identify and assess their comprehensive insurance needs
Education
Post-Graduation(MBA) -
Bhartiya Vidyapeeth Institute of Management and Research
Composite License Holder -
NIA
E-Dast 2 yr Diploma - advanced software technology
CMC
Graduation - Political Science Hons
Maitreyi College
Skills
- Service Oriented
- Good Comprehension
- Observation & Listening Skill
- Good Analytical Ability
- Persuasive Negotiation
- Relationship Building
Personal Information
- Father's Name: Ashok Kumar Mukherjee
- Date of Birth: 03/09/83
- Marital Status: Married
Languages
English
Beginner
A1
Hindi
Beginner
A1
Bengali
Advanced
C1
Timeline
Senior Manager - Corporate Sales
Zoom Insurance Brokers Pvt Ltd
10.2024 - Current
Manager Corporate Insurance Business
WAY2WEALTH INSURANCE BROKER
06.2019 - 10.2024
Assistant Manager–Territory Office/Branch Office Operations
Apollo Munich Health Insurance Co.Ltd.
01.2015 - 10.2015
Assistant Manager – Underwriting and Customer Retention
Star Union Dai-chi Life Insurance Company India Ltd
02.2012 - 08.2014
Associate
ICICI Prudential Life Insurance Company Limited
10.2008 - 03.2010
Process Leader Underwriting and Operations
ICICI Prudential Life Insurance Company Limited
07.2007 - 10.2011
Executive- Agency Contracts (Operations)
Max New York Life Insurance Co. Ltd.
06.2006 - 07.2007
Post-Graduation(MBA) -
Bhartiya Vidyapeeth Institute of Management and Research
Composite License Holder -
NIA
E-Dast 2 yr Diploma - advanced software technology
CMC
Graduation - Political Science Hons
Maitreyi College