SUSHMITA PAUL
Business Analyst
Bengaluru
Summary
- Good experience in the Banking and Financial Services domain in an Agile and Scrum environment, with enthusiasm to drive the Agile methodology forward.
- Overall 13 years in Banking,Financial Services and Payments domain.
- 8+ years of experience as a Business Analyst for multiple projects.
- Proficient in documenting solutions for Functional and technical Specifications, BRDs,drafting User Stories, test cases and driving all BSA,UAT and QA related activities.
- Ability to communicate effectively with other Business Analysts, Product Owners,Stakeholders, development teams and the Businesses to achieve project goals.
Overview
13
13
years of professional experience
9
9
Certifications
Work History
Business Analyst
Digital Finance International,Payment And Operations Project
07.2023 - Current
- Interactions with key business users,stakeholders to collect information on business processes and user requirements.
- Collaborated with product owners and stakeholders to understand business needs and translate into requirements,define project scope and project objectives.
- Delivered analysis of market and consumer trend impact on long and short-term strategies.
- Utilized data visualization techniques to present and explain complex data sets.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Performed gap analysis to identify areas of improvement.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Business and Senior Quality Analyst
Reliance JIO,Payment Gateway
05.2022 - 05.2023
- Lead project planning activities, developing detailed schedules, milestones, and resource allocation plans to ensure timely and efficient project execution.
- Ensure successful execution of project deliverables and activities while maintaining strict adherence to defined processes and industry best practices.
- Oversee release management activities, coordinating with cross-functional teams to define scope, schedules, and priorities for a streamlined release process.
- Ensure that teams adhere to the release management process, and deployments to higher environments are executed according to agreed-upon schedules.
- Communicated between product owners and developers to clarify features.
- Test planning, workload balancing and assignment delegation.
- Developed and maintained quality assurance procedure documentation.
- Defined and implemented quality initiatives to reduce risk.
- Created and revised procedures, checklists to reduce errors.
- Collaboration with cross team members and project managers to improve service time and quality while increasing productivity.
Scrum Business Analyst, Senior QA - Web and Mobile Banking
J.P. Morgan Chase & Co.,Digital Wealth Management,Digital Account Opening And Investments
04.2017 - 04.2022
- Based on the Business requirement documents,Functional Design Document (FDD) identifying scenarios following the process as per Agile Methodology
- Identify and develop use cases,Test Documents (SIT and UAT Plan/Scripts/Test Results), Traceability of requirements based on project needs or criteria.
- Creation of user stories,bug tracking and reporting through JIRA for functional Web and Hybrid stories and track till closure.
- Work with the QA team to prepare test scenarios and test data for SIT and PROD/UAT environments.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Responsible for writing Gherkin test cases, build and execute automation test suite and log defects.
- Execution of test cases,verifying the results,logging and tracking defects in HP ALM.
- Demonstrated strong organizational and time management skills while managing multiple projects in Agile Methodology.
Functional and Automation QA - Web and Mobile Banking
Bank of America, Bristol Mayers & Squibb Co.
06.2010 - 11.2016
- Operated under Waterfall,Agile and Scrum frameworks to complete releases and well-organized sprints.
- Incorporated delivery requirements into planning of testing schedules for SIT and PROD environments
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Execution of test cases,verifying the results,logging and tracking defects in ALM.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Managing the automation test cases and maintenance of automation test suite.
- Experience in identifying object locators required for Page factory in all web pages using Java,Cucumber framework.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Education
B.Tech - Information Technology
Bengal College of Engineering And Technology
West Bengal,IndiaSkills
Functional requirement gathering, understanding documentations including BRDs,FDDs,Test Documents (SIT and UAT Plan/Scripts/Test Results), requirement traceability and work plan documents
Collaborating, influencing, and guiding decisions with multiple stakeholders, including team members across product, technology and design
Writing high quality user stories and acceptance criteria for both back-end and front-end requirements as per Agile Methodology
Test case scenarios, analyse and prioritise backlog in JIRA by Agile Methodology
Release planning and product road mapping using Agile and SDLC methodologies for Banking and Financial Services,Digital and Payments products
Experience in Web-based reporting tools
Experience in MS-Suite,Microsoft Office,MS-Word
Expertise in JIRA,HP ALM,AZURE,Selenium,Gherkin,QTP, QC,Cucumber framework
Eclipse, IntelliJ, Maven, Splunk, Jenkins, GitHub,SQL, mobile real devices,REST,SOAP UI,Postman,Perfecto and other cloud mobile devices tools
Performed marketing research and competitive analysis on market trends for Payments
Certification
HP Application life cycle management 11x.
Previous Positions
- Reliance JIO, Business Analyst and Senior QA in Payments Technology
- J.P. Morgan Chase & Co., Senior Associate(AVP)
- Accenture,Team Lead,SSE and Quality Analyst
Roles And Responsibilities
- Based on the business requirement documents and other related documents identifying scenarios and follow the process as per Agile Methodology.
- Discuss with product owners regarding the business requirements and proceed with planning.
- Proficiency in reviewing and verifying project artifacts like Business Requirements Document (BRD),Functional Design Document (FDD), Test Documents (SIT and UAT Plan/Scripts/Test Results), Traceability of requirements, etc.
- Formulate and define systems scope and objectives,identify gaps for complex projects and foster communication between business leaders and IT.
- Creation of user stories and explain the requirements to the team.
- Validations of the JIRA functional web and Hybrid stories or defects and track till closure.
- Responsible for writing Gherkin test cases, build and execute automation test suite and log defects every sprint or release.
- Experience in identifying object locators required for Page factory in all web pages,manage the automation test cases or suite.
- Detailed understanding of defect and data management tools to remove blockers/impediments and improve team's efficiency.
- Acts as SME to senior stakeholders and/or other team members.
- Participate and assist development teams during requirements walk through,change requests, SIT,Prod,UAT, production certification related activities.
- Test scenarios and test case reviews.
- Document new processes and prepare user guides for new systems and features.
Timeline
Business Analyst
Digital Finance International,Payment And Operations Project
07.2023 - Current
Business and Senior Quality Analyst
Reliance JIO,Payment Gateway
05.2022 - 05.2023
Scrum Business Analyst, Senior QA - Web and Mobile Banking
J.P. Morgan Chase & Co.,Digital Wealth Management,Digital Account Opening And Investments
04.2017 - 04.2022
Functional and Automation QA - Web and Mobile Banking
Bank of America, Bristol Mayers & Squibb Co.
06.2010 - 11.2016
B.Tech - Information Technology
Bengal College of Engineering And Technology