SUSHMITA PAUL
Business Analyst
Bengaluru
Summary
- Good experience in the Banking and Financial Services domain in an Agile and Scrum environment, with enthusiasm to drive the Agile methodology forward.
- Overall 13 years in Banking,Financial Services and Payments domain.
- 8+ years of experience as a Business Analyst for multiple projects.
- Proficient in documenting solutions for Functional and technical Specifications, BRDs,drafting User Stories, test cases and driving all BSA,UAT and QA related activities.
- Ability to communicate effectively with other Business Analysts, Product Owners,Stakeholders, development teams and the Businesses to achieve project goals.
Overview
13
13
years of professional experience
9
9
Certifications
Work History
Business Analyst
Digital Finance International,Payment And Operations Project
07.2023 - Current
- Interactions with key business users,stakeholders to collect information on business processes and user requirements.
- Collaborated with product owners and stakeholders to understand business needs and translate into requirements,define project scope and project objectives.
- Delivered analysis of market and consumer trend impact on long and short-term strategies.
- Utilized data visualization techniques to present and explain complex data sets.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Performed gap analysis to identify areas of improvement.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Business and Senior Quality Analyst
Reliance JIO,Payment Gateway
05.2022 - 05.2023
- Lead project planning activities, developing detailed schedules, milestones, and resource allocation plans to ensure timely and efficient project execution.
- Ensure successful execution of project deliverables and activities while maintaining strict adherence to defined processes and industry best practices.
- Oversee release management activities, coordinating with cross-functional teams to define scope, schedules, and priorities for a streamlined release process.
- Ensure that teams adhere to the release management process, and deployments to higher environments are executed according to agreed-upon schedules.
- Communicated between product owners and developers to clarify features.
- Test planning, workload balancing and assignment delegation.
- Developed and maintained quality assurance procedure documentation.
- Defined and implemented quality initiatives to reduce risk.
- Created and revised procedures, checklists to reduce errors.
- Collaboration with cross team members and project managers to improve service time and quality while increasing productivity.
Scrum Business Analyst, Senior QA - Web and Mobile Banking
J.P. Morgan Chase & Co.,Digital Wealth Management,Digital Account Opening And Investments
04.2017 - 04.2022
- Based on the Business requirement documents,Functional Design Document (FDD) identifying scenarios following the process as per Agile Methodology
- Identify and develop use cases,Test Documents (SIT and UAT Plan/Scripts/Test Results), Traceability of requirements based on project needs or criteria.
- Creation of user stories,bug tracking and reporting through JIRA for functional Web and Hybrid stories and track till closure.
- Work with the QA team to prepare test scenarios and test data for SIT and PROD/UAT environments.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Responsible for writing Gherkin test cases, build and execute automation test suite and log defects.
- Execution of test cases,verifying the results,logging and tracking defects in HP ALM.
- Demonstrated strong organizational and time management skills while managing multiple projects in Agile Methodology.
Functional and Automation QA - Web and Mobile Banking
Bank of America, Bristol Mayers & Squibb Co.
06.2010 - 11.2016
- Operated under Waterfall,Agile and Scrum frameworks to complete releases and well-organized sprints.
- Incorporated delivery requirements into planning of testing schedules for SIT and PROD environments
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Execution of test cases,verifying the results,logging and tracking defects in ALM.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Managing the automation test cases and maintenance of automation test suite.
- Experience in identifying object locators required for Page factory in all web pages using Java,Cucumber framework.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Education
B.Tech - Information Technology
Bengal College of Engineering And Technology
West Bengal,IndiaSkills
Functional requirement gathering, understanding documentations including BRDs,FDDs,Test Documents (SIT and UAT Plan/Scripts/Test Results), requirement traceability and work plan documents
Certification
HP Application life cycle management 11x.
Previous Positions
- Reliance JIO, Business Analyst and Senior QA in Payments Technology
- J.P. Morgan Chase & Co., Senior Associate(AVP)
- Accenture,Team Lead,SSE and Quality Analyst
Roles And Responsibilities
- Based on the business requirement documents and other related documents identifying scenarios and follow the process as per Agile Methodology.
- Discuss with product owners regarding the business requirements and proceed with planning.
- Proficiency in reviewing and verifying project artifacts like Business Requirements Document (BRD),Functional Design Document (FDD), Test Documents (SIT and UAT Plan/Scripts/Test Results), Traceability of requirements, etc.
- Formulate and define systems scope and objectives,identify gaps for complex projects and foster communication between business leaders and IT.
- Creation of user stories and explain the requirements to the team.
- Validations of the JIRA functional web and Hybrid stories or defects and track till closure.
- Responsible for writing Gherkin test cases, build and execute automation test suite and log defects every sprint or release.
- Experience in identifying object locators required for Page factory in all web pages,manage the automation test cases or suite.
- Detailed understanding of defect and data management tools to remove blockers/impediments and improve team's efficiency.
- Acts as SME to senior stakeholders and/or other team members.
- Participate and assist development teams during requirements walk through,change requests, SIT,Prod,UAT, production certification related activities.
- Test scenarios and test case reviews.
- Document new processes and prepare user guides for new systems and features.
Timeline
Business Analyst
Digital Finance International,Payment And Operations Project
07.2023 - Current
Business and Senior Quality Analyst
Reliance JIO,Payment Gateway
05.2022 - 05.2023
Scrum Business Analyst, Senior QA - Web and Mobile Banking
J.P. Morgan Chase & Co.,Digital Wealth Management,Digital Account Opening And Investments
04.2017 - 04.2022
Functional and Automation QA - Web and Mobile Banking
Bank of America, Bristol Mayers & Squibb Co.
06.2010 - 11.2016
B.Tech - Information Technology
Bengal College of Engineering And Technology
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