Sushmita Rana
Kolkata
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
QCM
Osl Maruti Suzuki Arena Lee Road
Kolkata
2022.06 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Receptionist
Galaxy Electronics Trade (Lava / Gionee Authorized Service Centre)
Kolkata
- 2014-2015
Telecaller
Saini Hyundai
- 2016-2017
CCE
Dewar’s Garage Ltd
- 2017-2019
CCE
Osl Maruti Suzuki Arena, Lee Road
- 2019-2021
Education
MA -
Vidyasagar University(distance)
01.2016
B.A. -
C.U.
01.2013
Higher Secondary -
W.B.C.H.S.E.
01.2009
Madhyamik -
W.B.B.S.E.
01.2007
Skills
- Teamwork and Collaboration
- Conflict Resolution
- Calm Under Pressure
- Social Perceptiveness
- Fluent in [HINDI,BENGALI]
- Microsoft Office
- Excellent Communication
- Flexible and Adaptable
- Customer Relations
Mobile
8981763307, 4000 0524
Police Station
Parnasree
Extra Qualifications
Basic knowledge of Computer Application
Personal Information
- Father's Name: Kashi Nath Rana
- Date of Birth: 05/13/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hinduism
Languages
Bengali, Hindi & English
Hobbies and Interests
Listening to Music, Painting
Disclaimer
I hereby declare that the particulars furnished above are true and correct to the best of my knowledge and belief.
Timeline
QCM
Osl Maruti Suzuki Arena Lee Road
2022.06 - Current
Receptionist
Galaxy Electronics Trade (Lava / Gionee Authorized Service Centre)
Telecaller
Saini Hyundai
CCE
Dewar’s Garage Ltd
CCE
Osl Maruti Suzuki Arena, Lee Road
MA -
Vidyasagar University(distance)
B.A. -
C.U.
Higher Secondary -
W.B.C.H.S.E.
Madhyamik -
W.B.B.S.E.
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