Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sushmita Shanker

New Delhi

Summary

Dedicated Management Trainee with background devoting skills and time to understanding processes, improving procedures and driving customer satisfaction. Well-versed in operational practices, market trends and regulatory guidelines of Corporate. Enthusiastic application of energy and knowledge toward optimizing operations.

Overview

6
6
years of professional experience

Work History

Management Trainee

Genpact
Noida
08.2023 - Current
  • UK transition done at the year end and got rewarded for the same
  • Leading the team of five people and ensuring conflict does not arises in the team
  • Communicating with Customers and Mars leadership and presenting the idea about improving the relationship
  • Creating Debit and Credit Memos on SAP for trade and non trade claims
  • Performing period end activities after every four weeks i.e., Bad debt, Reconciliations and Aging
  • Handling six countries business and ensuring seamless work
  • Keeping transparency between the client and in house employees
  • Monitored progress of projects against established timelines and milestones.
  • Prepared monthly reports detailing project status, budget allocations.

Operations Associate

Accenture
Gurugram
09.2021 - 08.2023
  • Renew, terminate and create contracts to ensure smooth business operations
  • Set up accounts for efficient and accurate tracking of financial transactions
  • Process credit and rebills to maintain financial integrity and accuracy
  • Proactively lead client calls and provide updates on pending orders to ensure customer satisfaction
  • Manage and resolve escalations to maintain positive business relationships
  • Oversee returns and ensure effective and timely resolution of any issues.

Order Fulfillment/management Specialist

British Telecom
Gurugram
10.2018 - 10.2020
  • Implemented cost-saving strategies resulting in reduced expenses and increased profitability
  • Fostered stronger customer relationships through proactive communication and problem-solving
  • Conducted regular audits to resolve billing disputes and ensure accuracy in customer records
  • Streamlined the process of broadband installation, improved turnaround time and customer satisfaction
  • Provided valuable assistance in onboarding new clients, ensuring a seamless transition for all parties involved.

Education

Bachelor of Arts - Arts

Delhi University
New Delhi
11-2017

Skills

  • Customer Service
  • Vendor Management
  • Schedule Management
  • Operations Support
  • Resource Allocation
  • Resource Utilization
  • Customer Relations
  • Project Management

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
German
Upper Intermediate (B2)
B2

Timeline

Management Trainee

Genpact
08.2023 - Current

Operations Associate

Accenture
09.2021 - 08.2023

Order Fulfillment/management Specialist

British Telecom
10.2018 - 10.2020

Bachelor of Arts - Arts

Delhi University

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Sushmita Shanker