Sushmita Shaw
AWM – Wealth Management Operations – Quality Analyst
Summary
A hardworking and adaptable individual who maintains a high degree of professionalism. Dedicated and detail-oriented individual, committed to the teamwork that leads to the team's success. Focused on continuous professional and personal growth. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
AWM – Wealth Management Operations-Quality Analyst
J P Morgan and Chanse.co
06.2022 - Current
- Global Quality Auditing & Multi-Domain Expertise: Conducted comprehensive quality assurance audits across diverse regions (US, LATAM, APAC, and EMEA), and audited operations in multiple domains—including money transfers, security transfers, credits, Forex, corporate actions, demographic updates, and PBSC—to ensure adherence to global standards.
- Target-driven, detailed process investigations: Consistently met monthly targets by meticulously reviewing each process through document verification (signatures and supporting evidence), client profile evaluation, and analysis of verification calls, thereby ensuring robust transactional integrity.
- Client Servicing Process Review & Continuous Improvement: Performed detailed quality assurance reviews of client servicing processes, and collaborated with Front Office and Client Servicing Business Managers to refine procedures, establish effective controls, and contribute to the ongoing development of the overall quality program.
- Collaborative Problem Resolution: Participated actively in peer-level problem resolution and schedule management, documenting critical insights and enhancements for the client servicing process.
Senior Chinese Language Expert and AMAL Analyst
FutureSoft (India) Pvt. Ltd (Client - PWC)
04.2020 - 06.2022
- Delivered services to customer locations within specific timeframes
- Used coordination and planning skills to achieve results according to schedule
- Expert in translating Chinese languages cases
- Experience in identifying OFAC Sanctions Risks and Company clients
- SAP to screen individuals and entities against Global sanction lists issued by OFAC, EU, UN, and other international and government agencies
- Reviewing of individuals and business entities who have exposure to Sanction countries
- Escalate issues discovered during ongoing review and assessment
- Worked in a competitive environment, keeping SLA constraints in mind and focusing on Production Quality to ensure the out-most equality
- Engaged in verbal communication with the management team to accomplish the goals
- Involved in resolving High priority queue and Low priority queue cases
- Hands-on experience with SAP GTS, SAP BIS, and Lexis Nexis tools
- Expertise in resolving BIS (the Russian entity), LPQ, and Bridger cases
- Provide knowledge transfer to new resources
Senior Chinese Language Expert and Product Analyst
Wecred Technologies Pvt Ltd
07.2019 - 04.2020
- Worked with the development team to define and implement customer change requests to enhance product functionality
- Supported development team in the generation of technical requirements and product documentation to achieve process commonality
- Creating the Excel reports and weekly reports according to the guidelines provided by the client
- Good knowledge of Windows OS, Internet Explorer, MS Office (Excel, Word, etc.)
- Provide oral and written interpretation services during meetings with Clients
- Preparing newsletters on a daily basis
- Arranging meetings and providing assistance with interpretation during meetings
Education
B.A - Chinese Language
Visva Bharti And Peking University
07.2015 - 06.2019
Higher Secondary Examination - undefined
Bolpur Girls High School
03.2013 - 03.2015
Secondary Examination - undefined
Bolpur Girls High School
02.2012 - 02.2013
Hanyu Shuiping Kaoshi (HSK 5) - undefined
Peking University
Hanyu Shuiping Kaoshi (HSK 3) - undefined
Vellore Institute of Technology
Skills
- Mandarin
- Cantonese
- Transaction monitoring
- AML Compliance
- OFAC
- Sanction screening
- KYC
- Chinese culture and literature expert
- Good at leadership
- Audit compliance
- Microsoft Excel
Certification
Hanyu Shuiping Kaoshi (HSK 5)
Disclaimer
I hereby declare that the above written are true to the best of knowledge and belief.
Timeline
AWM – Wealth Management Operations-Quality Analyst
J P Morgan and Chanse.co
06.2022 - Current
Senior Chinese Language Expert and AMAL Analyst
FutureSoft (India) Pvt. Ltd (Client - PWC)
04.2020 - 06.2022
Senior Chinese Language Expert and Product Analyst
Wecred Technologies Pvt Ltd
07.2019 - 04.2020
B.A - Chinese Language
Visva Bharti And Peking University
07.2015 - 06.2019
Higher Secondary Examination - undefined
Bolpur Girls High School
03.2013 - 03.2015
Secondary Examination - undefined
Bolpur Girls High School
02.2012 - 02.2013
Hanyu Shuiping Kaoshi (HSK 5) - undefined
Peking University
Hanyu Shuiping Kaoshi (HSK 3) - undefined
Vellore Institute of Technology
Similar Profiles
Catherine CaldwellCatherine Caldwell
Litigation Assistant at Morgan and Morgan Law FirmLitigation Assistant at Morgan and Morgan Law Firm
VANESSA D GARCIAVANESSA D GARCIA
Case Developer at Morgan & Morgan Law FirmCase Developer at Morgan & Morgan Law Firm
Raechel WhetstoneRaechel Whetstone
Case Consultant at Morgan and MorganCase Consultant at Morgan and Morgan