Sushmita Sheokand
Business Analyst
Gurugram
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Business Analyst
TBO(Travel Boutique Online)
Gurugram
09.2021 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Collaborated with teams and suppliers to set properties live .
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Analyzed open orders, backlog and sales data to provide sales team with insights.
- Improved business direction by prioritizing suppliers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Interacted with suppliers to understand business needs and translate into requirements and project scope.
- Provided support to all the departments across the world related to any issue in any property.
Relationship Officer
Union bank on India
Delhi
04.2021 - 07.2022
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Analazed Monitored, followed-up and escalated cases to meet customer response commitments.
- Worked with Bank and operation departments to facilitate communication and deliver personalized solutions to customers.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Worked with clients to address and respond to client and partnership management issues.
- Facilitated meetings and discussions between client and Banking team.
- Educated customers about Investment options and processed purchases.
Sales Support Associate
Indiabulls Asset Management
New Delhi
06.2018 - 03.2020
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Coordinated responses and resources to handle special client requests.
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Developed strong rapport with customers and created positive impression of business.
Education
MBA - Finance & Financial Services
Jaypee Business School
Noida 06.2016 - 05.2018
BBA - Commerce
GOVT. Pg College
Noida 05.2012 - 05.2015
Skills
Data analysis
Timeline
Business Analyst
TBO(Travel Boutique Online)
09.2021 - Current
Relationship Officer
Union bank on India
04.2021 - 07.2022
Sales Support Associate
Indiabulls Asset Management
06.2018 - 03.2020
MBA - Finance & Financial Services
Jaypee Business School
06.2016 - 05.2018
BBA - Commerce
GOVT. Pg College
05.2012 - 05.2015
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