SUSHMITA VARMA
SAFe® Scrum Master
Bangalore
Summary
Results-focused Delivery Manager with over 20 years of experience and SAFe Scrum Master certification. Adept at developing and leading cross-functional technical teams to successfully execute major technology initiatives. Highly effective communication facilitator, contributing to key partnerships, projects, and team objectives to drive positive impact on business outcomes. Seasoned IT professional with exceptional leadership and project management skills, known for being well-organized, systematic, and diplomatic in consensus-building and team leadership. Agile Technical Delivery Manager skilled in adapting and coordinating complex logistical realities to meet service level agreements and exceed customer expectations. Committed to monitoring and streamlining progress metrics while delivering completed work on time, under budget, and aligned with business goals.
Overview
20
20
years of professional experience
2006
2006
years of post-secondary education
2
2
Certifications
Work History
Technical Delivery Manager
IBM India Pvt Ltd
Bangalore Urban
06.2016 - Current
- Directed daily scrums with 3 Scrum teams (comprised of various pods, including developers, QA testers, and product managers)
- Coordinated with 20+ business stakeholders, product managers, and development and testing leads to prioritize deliverables
- Coached 4 teams to develop project charters by identifying key resource needs and complexities required before beginning new projects
- Guided multiple teams through delivery by managing scope, risks, and issues, resolving at the lowest level, and escalating as needed
- Led Agile ceremonies, including sprint and increment planning, readouts, and retrospectives
- Supported release planning and solution architecture design as needed
- Managed and coordinated technical delivery teams to ensure successful implementation of projects.
- Developed strategies for effective risk management, ensuring the highest levels of quality assurance.
- Coordinated with stakeholders to define project scope and objectives, develop detailed plans and timelines, and track progress against goals.
- Oversaw the development of technical solutions that met customer needs while staying within budget constraints.
- Collaborated with internal teams to ensure seamless integration of new technologies into existing systems infrastructure.
- Established processes for efficient issue resolution between customers and technical teams.
- Facilitated communication between cross-functional departments to ensure smooth transition from development to deployment phase.
- Prepared reports outlining project status, progress updates, milestones achieved, risks identified and resolved.
- Defined requirements for system testing prior to release in production environment.
- Identified gaps in current processes or procedures and developed action plans for improvement.
- Led team meetings to review project goals and provide feedback on individual performance.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Updated project plans based on changing objectives, specifications and staff availability.
- Identified, addressed and either resolved or escalated project issues.
- Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
- Produced thorough, accurate and timely reports of project activities.
Technical Manager
Cognizant Technologies Solutions
Chennai
11.2008 - 06.2016
- Managed a team of engineers in the design, development, implementation and maintenance of computer systems.
- Analyzed system requirements and developed technical specifications documents.
- Identified areas for improvement in existing systems and worked with developers to implement solutions.
- Communicated well with project teams, internal clients and external parties.
- Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
- Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Mentored junior staff members, fostering a supportive environment and promoting professional development.
- Communicated project status, delivering audience messages, and change management with clients.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Optimized team performance by establishing clear roles, responsibilities, expectations in accordance with best practices.
- Assisted product owners with prioritization of backlogs.
- Successfully managed multiple high-stakes projects concurrently while adhering to strict timelines and budget constraints.
- Fostered a culture of innovation by encouraging creative thinking and supporting new ideas from all team members.
- Enhanced team productivity by implementing agile project management methodologies and streamlining workflows.
Module Lead
Satyam Computers Services Ltd
Hyderabad
08.2005 - 12.2008
- Developed and implemented module-level strategies for improving team productivity.
- Monitored module performance to ensure adherence to project objectives and deadlines.
- Provided technical guidance and support to junior staff members.
- Maintained open communication channels between the team and other stakeholders.
- Analyzed user feedback data to identify areas of improvement in the module's functionality.
- Oversaw daily operations, including assigning tasks, monitoring progress, and providing feedback.
- Conducted regular meetings with team members to discuss progress and provide direction.
- Identified risks associated with projects and developed mitigation plans accordingly.
- Resolved conflicts between team members while maintaining a positive work environment.
- Managed internal resources efficiently by allocating appropriate amounts of time and money towards specific tasks or projects within the module.
- Ensured that all code changes were properly tested before being released into production.
- Prepared reports summarizing project status for senior management on a regular basis.
Education
B. Tech - Computer Science And Engineering
Orissa Engineering College
Bhubaneshwar, Odisha07-2005
Skills
Schedule Management
Work Planning and Prioritization
Agile Frameworks – Scrum
Atlassian Suite - Jira, Confluence
Customer Needs Assessment
Documentation and Reporting
MS Excel
Certification
Certified Scrum Master
Timeline
Technical Delivery Manager
IBM India Pvt Ltd
06.2016 - Current
Technical Manager
Cognizant Technologies Solutions
11.2008 - 06.2016
Module Lead
Satyam Computers Services Ltd
08.2005 - 12.2008
B. Tech - Computer Science And Engineering
Orissa Engineering College