Sushmita Vedula

• Appointed as Payroll specialist in 2013, Promoted as Client Service Lead in 2016, again promoted as Assistant Manager in 2019
• Handling a client as Payroll manager which is in Hospitality and resorts with 2 teams which work in 2 different Shifts.
• Developed new team members and provided training to create a more efficient payroll department.
• Worked on Annual enrollments and Year end reporting, W2’s and W2C’s
• Input all information for electronic pay methods, tax withholdings, advances, garnishments and other deductions.
• Interacted with managers and executives routinely to explain procedures and resolve discrepancies.
• Assisted in evaluating, testing and documenting new features while actively participating in the continuous development and improvement pertained to payroll.
• Responsible for continuous process improvement and drive the team through the importance of value additions in the process and encourage them to provide the same.

Managed US payroll activities for quality assurance team, ensuring accuracy and compliance.

Transitioned processes to establish new HR integrations team utilizing ADP systems.

Oversaw US payroll reporting team, delivering payroll output data to internal teams and vendors.

Ensured timely completion of monthly, quarterly, and year-end statutory data submissions.

Led Lean projects to identify process gaps and implement corrective actions.

• Answered to the chats professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints for a US Telecom company
• Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Followed up to ensure that appropriate actions were taken on customers’ requests.
• Referred unresolved customer grievances or special requests to designated departments for further investigation