Sushmitha Mark

Analyst:

• Transaction funding and management of deal cash flow.
• Preparing, processing and maintaining legal and transaction documents.
• Identifying and mitigating interest rate and foreign exchange Risks.

Reviewer:

• Reviewing production risk reports to identify potential exceptions.
• Participate in various testing franchise enhancing initiatives and projects by assigning tasks to staff, oversee and report results.
• Periodic updates of departmental policies and procedures in accordance to best practices.
• Supervisory Loan review and approvals assist in field escalations to ensure timely resolution.
• Assisting in training of newly on boarded employees to ensure compliance to best practices.
• Participate in management team meetings to inform team members, procedural updates, etc.

• Improved customer satisfaction and Monitored customer accounts to track outstanding issues and implement new solutions
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Educated customers about products, pricing and policies to address and resolve issues
• Met and exceeded performance goals to support long-term company growth and market dominance
• Handled approximately 65 chats each day, including new sign-ups, service issues and cross-selling opportunities
• Created tables, pivot reports and charts for information tracking purposes
• Tracked weekly report to develop senior leadership reports for business development planning
• Improved efficiency through supervising daily staff assignments and tasks
• Motivated and led team members to work together to achieve targets
• Established clear performance goals and metrics for customer service and customer retention for each retail unit.

• Well and good in MS.Excel (Pivot table,V lookup,H lookup and basic
• Acros)
• Nalyzing the daily report of each team
• Preparing MIS for each team
• Preparing Monthly report on that excel basis
• Created tables, pivot reports and charts for information tracking purposes
• Produced reports WEEKLY, MONTHLY, YEARLY to our head quarters
• Created and updated user-friendly spreadsheets on a daily basis
• Improved efficiency through supervising daily staff assignments and tasks.