Summary
Overview
Work History
Education
Skills
Certification
Awards
Websites
Timeline
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Sushmitha Murugesan

QA Analyst | Functional Tester
Chennai

Summary

Detail-oriented Business Tester with 4 years of experience in P&C Insurance domain, specializing in Guidewire PolicyCenter, BillingCenter, and ClaimCenter. Proven expertise in functional, regression, and UAT testing within Agile Scrum environments. Adept at test strategy preparation, defect management, and SQL-based backend validation, with a track record of reducing testing cycle time by 25% and improving defect detection rates by 20%. Strong collaborator with cross-functional teams to ensure quality delivery and client satisfaction

Overview

4
4
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Associate

Cognizant Technology Solutions
04.2018 - 07.2020
  • Designed and executed 250+ test cases across Guidewire PolicyCenter, BillingCenter, and ClaimCenter, ensuring 100% coverage of business-critical insurance workflows, including policy issuance, renewals, billing cycles, and claims adjudication.
  • Prepared and maintained test strategy, test plans, and test scripts, reducing test preparation time by 30% through reusable templates and optimized test design.
  • Executed functional, regression, smoke, sanity, and system testing, improving defect detection rate by 20% and accelerating release readiness.
  • Collaborated with cross-functional Agile Scrum teams (Product Owners, BAs, and Developers) across 15+ sprints, ensuring timely delivery of features and reducing sprint spillovers by 15%.
  • Conducted User Acceptance Testing (UAT) with stakeholders, ensuring 95% defect closure prior to production deployment and increasing client satisfaction scores.
  • Logged and tracked 300+ defects using JIRA, facilitating 100% on-time defect resolution through regular triage meetings and root cause analysis.
  • Performed SQL queries to validate backend data for policy, billing, and claims modules, identifying data discrepancies that prevented potential financial losses.

Programmer Analyst

Cognizant Technology Solutions
06.2016 - 04.2018
  • Gained in-depth knowledge of Property & Casualty (P&C) insurance processes, including underwriting, policy lifecycle management, premium calculations, claims adjudication, and billing compliance.
  • Performed exploratory testing beyond scripted scenarios, covering edge cases and unexpected user behaviors, which improved product reliability and reduced escaped defects.
  • Conducted root cause analysis of critical defects, driving process improvements that lowered recurring issues by 15%.
  • Reviewed Functional Specification Documents (FSDs) and Style Guides, ensuring zero critical gaps in requirements understanding during test planning.
  • Maintained detailed bug reports, test execution reports, and release notes, ensuring audit readiness and traceability for compliance checks.
  • Actively participated in status calls and walkthrough meetings, providing actionable progress updates and risk mitigation strategies that reduced release delays by 10%.
  • Contributed to continuous process improvements by introducing reusable test libraries, cutting regression cycle time by 25%.

Education

Bachelor’s Degree - Electronics & Communication Engineering

Velammal College Of Engineering and Technology
04.2016

Skills

  • Insurance Domain Expertise:: P&C Insurance, Underwriting, Policy Lifecycle, Claims, Billing
  • Guidewire Applications:: PolicyCenter, ClaimCenter, BillingCenter
  • Testing Skills:: Functional Testing, Regression Testing, UAT, Smoke & Sanity Testing, STLC
  • Agile Practices:: Scrum Ceremonies, Sprint Planning, Retrospectives, Backlog Grooming
  • Defect Management Tools:: JIRA, ALM, Bugzilla
  • Database Validation:: SQL for backend testing
  • Process Improvement:: Reusable test case libraries, automation-ready scripts
  • Collaboration & Reporting:: Review meetings, stakeholder reporting, walkthroughs

Certification

Learn Generative AI for software Testing

Awards

Star of the Month client Recognized by the client for outstanding performance and exceptional contributions to project success., Pillar of the Month Awarded for developing a tool to automate and validate sales activity reports, leading to a significant reduction in the time required for manual testing., Excellence in Delivery Commended for consistently delivering projects on time with zero defect leakage in production., Quality Assurance Excellence – Bug Detection business owners Recognized for identifying critical bugs that had been overlooked by business owners, ensuring product quality.

Websites

Timeline

Associate

Cognizant Technology Solutions
04.2018 - 07.2020

Programmer Analyst

Cognizant Technology Solutions
06.2016 - 04.2018

Bachelor’s Degree - Electronics & Communication Engineering

Velammal College Of Engineering and Technology

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Sushmitha MurugesanQA Analyst | Functional Tester