Sushmitha Mylappa
Production Support Lead
Bengaluru
Summary
Dynamic leader with extensive experience in production management and team mentoring. Skilled in streamlining operations and enhancing team performance, leading to significant improvements in output and system reliability.
Accomplished Production Support Team Lead with a proven track record in incident management and process improvement. Spearheaded initiatives that reduced downtime and enhanced operational efficiency, driving measurable results.
Overview
4
4
years of professional experience
Work History
Production Support Team Lead
Infosys Ltd.
04.2022 - Current
- Led cross-functional teams to resolve production issues, enhancing operational efficiency.
- Implemented process improvements that reduced downtime and increased system reliability.
- Mentored junior team members, fostering skill development and collaboration within the team.
- Coordinated incident management processes, ensuring timely resolution of technical problems.
- Developed training materials for new employees, streamlining onboarding and knowledge transfer.
- Analyzed system performance metrics to identify trends and propose actionable solutions.
- Collaborated with other team leads to identify bottlenecks and implement effective solutions.
- Led process improvement initiatives, resulting in increased output without sacrificing quality standards.
- Proactively identified root causes behind delays or inefficiencies in the production line.
- Provided ongoing support to team members, addressing concerns and resolving issues promptly.
- Enhanced production efficiency by streamlining processes and implementing new technologies.
- Developed standard operating procedures for the team, improving overall consistency and quality of work.
- Managed daily production schedules, ensuring on-time completion of projects and tasks.
- Reduced downtime for equipment by implementing a proactive maintenance schedule.
- Resolved issues quickly to maintain productivity goals.
- Utilized data analysis tools to identify and resolve production issues.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Checked meters and interpreted readings to assess functionality of gas retrieval systems.
Education
Bachelor of Engineering Technology - Telecommunications
Kammavari Sangham Institue of Technology
Bengaluru, India 04.2001 -
Skills
Network troubleshooting
System monitoring
Escalation handling
Application support
Incident management
SLA compliance
ITIL framework
Disaster recovery
Training and mentoring
Standard operating procedures
Priority management
Production management
Excellent communication
Critical thinking
Timeline
Production Support Team Lead
Infosys Ltd.
04.2022 - Current
Bachelor of Engineering Technology - Telecommunications
Kammavari Sangham Institue of Technology
04.2001 -