SUSHMITHA R S
Summary
A passionate individual looking for new challenges to utilize my intellect and expertise, to innovate and implement constructive ideas and enhance my experience through continuous learning and teamwork.
Overview
4
4
years of professional experience
Work History
Operations Support Specialist
Citicorp Services India Private Limited
04.2023 - Current
- Detail Oriented in optimizing process and delivering exceptional support in Quality Analysis
- Cross trained over multiple processes such as VOD, Cease & Desist, APC, FAX, OFAC, LA97/LT97 and other sub-processes to establish metrics to measure quality performance
- Developed Strategies in allocating task based upon time taken on each individual case rather than taking account of individual's whole allocated hours
- Enacted as SPOC in USPB events and other employee engagement activities out of BAU
- Participated in onshore meeting where in major process inputs are provided, which are later communicated to the team
- Provided inputs in enhancing “APC INTEGRTION TOOL” where in 70 – 80% of APC volume are killed in upstream, by using a filter option in case type, by which only remaining 20 -30% of volume are required to be QC'd
Operations Support Assistant
Citicorp Services India Private Limited
11.2022 - 04.2023
- Strategizing process improvements to identify and recommend processes and solutions to meet objectives
- Preparation and submission of MIS and reports required by onshore management from time to time and assist them in day-to-day operations and queries
- Provided quality on the job training and constructive feedback to the new joiners in the team and provide leadership and direction to coach junior staffs
- Allocation of cases to team members and Responsible for the completion of SLA Cases
Test Engineer
Infosys Technologies Private Limited
05.2021 - 11.2022
- Tested, identified and troubleshot problems with networks
- Reviewed, evaluated, and identified requirements for testability
- Developed and maintained test and evaluation strategies for testing to show operational readiness and suitability with planned project decision points
Education
Bachelor of Science - Computer Science
Anna Adarsh Collage For Women
05.2021
Skills
- Dedicated worker with good leadership and communication skills
- Fast and application-oriented learner with quick adaptive skills for the changing environment
- Engage in problem solving by performing analysis, interpretation, and written recommendation
- Proficient in MS Word, Excel, Presentation
Accomplishments
- Citi Gratitude Award: Bronze-3, Sliver-1
- Infosys Achievement Award.
Interests
- Dance
- Art & Craft
- Sports
Timeline
Operations Support Specialist
Citicorp Services India Private Limited
04.2023 - Current
Operations Support Assistant
Citicorp Services India Private Limited
11.2022 - 04.2023
Test Engineer
Infosys Technologies Private Limited
05.2021 - 11.2022
Bachelor of Science - Computer Science
Anna Adarsh Collage For Women
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