Sushmitha S
Client Services Consultant
Bengaluru
Summary
Results-driven IT professional with 6 years of experience in cloud consulting, customer-facing roles, and enterprise cloud solutions. Expertise in multi-cloud environments, including Google Cloud, Microsoft Azure, and VMware. Adept at supporting customers in cloud operations, migration planning, technical escalation management, and IT consulting. Proven ability to collaborate with stakeholders, drive business transformation, and provide technical guidance.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
9
9
Certifications
Work History
Client Services Consultant
VMware by Broadcom
04.2022 - Current
- Lead multi-cloud consulting engagements, assisting enterprise clients with cloud adoption and migration
- Provide technical guidance for VMware Cloud Foundation, VMware Aria Suite (Aria Automation, Aria Operations, Log Insight) and hybrid cloud solutions
- Manage customer needs, drive feature adoption, and resolve technical escalations
- Collaborate with stakeholders across business units to ensure seamless cloud implementation
- Conduct technical workshops, roadmap planning, and quarterly business reviews to align cloud strategies with business objectives
- Develop automated solutions for infrastructure provisioning, monitoring, and disaster recovery
Remote Services Consultant
Hewlett Packard Enterprise
02.2019 - 04.2022
- Led cloud migration and transformation initiatives for enterprise clients using HPE SimpliVity and VMware solutions
- Provided technical support for cloud operations, disaster recovery, and performance optimization
- Designed and deployed scalable cloud architectures to support business growth
- Handled customer escalations, collaborated with engineering teams, and improved service reliability
- Delivered training on cloud services, networking, and virtualization best practices
Technical Support Engineer
HP Inc
08.2018 - 12.2018
- Provided end-to-end technical support for HP hardware and software products
- Diagnosed system issues, optimized performance, and recommended technical solutions
Education
Bachelor of Science - Electrical, Electronics, and Communications Engineering
Global Academy of Technology
Certification
VMware Certified Professional - Datacenter Virtualization
Accomplishments
- Recognized as Best Performer for leading large-scale multi-cloud engagements at VMware.
- Successfully managed high-impact customer projects, improving cloud adoption and reducing downtime.
- Platinum Employee Award Winner (2021) at HPE for excellence in technical consulting and customer service.
Skills Expertise
- Cloud Platforms: Google Cloud Platform (GCP), Microsoft Azure, VMware
- Cloud Operations: Migration, deployment, troubleshooting, security, and compliance
- Customer Engagement: Stakeholder management, technical support, escalation handling
- IT Infrastructure: Virtualization (VMware, Hyper-V), HCI (Nutanix, HPE SimpliVity), Networking, Storage
- Automation & DevOps: VMware Aria Automation, Aria Operations, SaltStack, CI/CD pipelines
- Security & Compliance: Risk assessment, governance frameworks, cloud security policies
- Project Management: Agile methodologies, cross-functional collaboration, roadmap planning
Personal Information
Hobbies: Chess, Reading and Researching
Timeline
Client Services Consultant
VMware by Broadcom
04.2022 - Current
Remote Services Consultant
Hewlett Packard Enterprise
02.2019 - 04.2022
Technical Support Engineer
HP Inc
08.2018 - 12.2018
Bachelor of Science - Electrical, Electronics, and Communications Engineering
Global Academy of Technology
Similar Profiles
Pankuri MahajanPankuri Mahajan
Solution Architect (Client Service Consultant) at VMware by Broadcom (Broadcom)Solution Architect (Client Service Consultant) at VMware by Broadcom (Broadcom)
Komal KritiKomal Kriti
Technical Support Engineer -2 at VMware Software India Pvt. Ltd. (VMware By Broadcom)Technical Support Engineer -2 at VMware Software India Pvt. Ltd. (VMware By Broadcom)
Matthew KakaioMatthew Kakaio
Workplace Manager at VMware, Inc. / BroadcomWorkplace Manager at VMware, Inc. / Broadcom
Vaishnavi NagarkarVaishnavi Nagarkar
Member of Technical Staff-3 at VMware By BroadcomMember of Technical Staff-3 at VMware By Broadcom
Ayushi SharmaAyushi Sharma
Emerging Architect at Shell India Markets Pvt LtdEmerging Architect at Shell India Markets Pvt Ltd