Sushmitha Vantaku
Hyderabad
Summary
Customer Experience Specialist with a proven track record of high productivity and efficiency in task completion. Specialized in customer relationship management, conflict resolution, and data-driven decision-making. Excel at communication, problem-solving, and adaptability for exceptional customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
Electronic Arts Games India Private Limited
Hyderabad
07.2019 - Current
- Designed strategies to guarantee top-notch service quality.
- Provided technical support via email, chat, or social media platforms to customers and troubleshoot their queries.
- Analyzed data to create actionable insights for process advancements.
- Created training content focused on customer service excellence.
- Collaborated in team meetings focused on improving customer satisfaction initiatives.
- Trained peers on best practices for handling customer inquiries and escalating them appropriately.
- Ensured compliance with industry regulations such as GDPR and COPPA by implementing necessary security measures.
Research Analyst
Global Data
Hyderabad
10.2018 - 05.2019
- Utilized resources efficiently to investigate projects.
- Verified primary research outcomes through thorough secondary analysis to provide legitimate information to the customer.
Education
MBA - Human Resource Management
GITAM College
Vizag, India05-2020
Bachelor of Technology - Computer Science
Raghu Institution of Technology
JNTU Kakinada, India04-2018
Skills
- Active listening
- Critical thinking and decision-making
- Multitasking
- Teamwork and Collaboration
- Adaptability and Flexibility
Languages
- English
- Hindi
- Telugu
Disclaimer
I, Sushmitha Vantaku do hereby confirm that the information given above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 01/20/97
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Affiliations
Photography
Music
Cooking
Accomplishments
* Top performer with nearly 100% quality.
* Exceptional Customer Satisfaction Score.
Timeline
Customer Experience Specialist
Electronic Arts Games India Private Limited
07.2019 - Current
Research Analyst
Global Data
10.2018 - 05.2019
MBA - Human Resource Management
GITAM College
Bachelor of Technology - Computer Science
Raghu Institution of Technology
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