MS-100 and Microsoft 365 identity and services
Sushmitha Vedati
Senior Member Technical
Secunderabad
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Senior Member Technical
ADP India Pvt Ltd
Hyderabad
09.2019 - Current
- Providing technical support to internal users globally, including day-to-day operations, monitoring, and providing resolution for all the users.
- Installing and troubleshooting all kinds of open source and licensed software.
- Pushing software to end users' system software center via SCCM.
- Troubleshooting SCCM-related issues.
- Resolving account and password-related issues.
- Creation of shared mailboxes and granting full access, send on behalf of, and send as access when requested by end users.
- Installation, Configuration, and Troubleshooting of Microsoft Outlook Client.
- Granting Citrix VDI access and resolving all kinds of basic-level Citrix issues.
- Basic troubleshooting of hardware and Mac-related issues.
- Granting NETSECURE and WORKFORCENOW-related accesses and troubleshooting.
- Configuring MFA and troubleshooting.
- Helping users with Intune setup on mobile devices.
- Basic troubleshooting knowledge of Intune devices.
Project Engineer
WIPRO TECHNOLOGIES
Hyderabad
09.2018 - 01.2019
- Client Project Details:
- Client: S&P Global Financial Services.
- Role: Project Engineer.
- Duration: September 2018 to 2019.
- Technologies: Active Directory (L1), User Access Management (UAM), Windows Technical Support.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
Systems Engineer
INFOSYS LIMITED
Hyderabad
08.2015 - 09.2018
- Active Directory:
- Managing user accounts (creation, deletion, password resets, account unlocks, permissions) in AD.
- Troubleshooting user account lockout issues.
- Creating Organization Units, Groups.
- Creating Distribution Lists.
- Creating and applying group policies as per the client's requirements.
- Creating scopes in DHCP.
- Creating reservations for all the DHCP client machines, as per the user requests.
- Joining the workgroup machines to the domain.
- Creating DNS records in the forward lookup zone.
- User Access Management:
- Administer identity and security access globally for user accounts across multiple domains and applications. This includes onboarding/offboarding associated with access entitlements and terminations, as well as Emergency and Privileged Access Management.
- Validating the user accounts in the Simple Access User Console and Active Directory.
- Providing file share access and printer access.
- Involving in user domain transfers.
- Creating and maintaining the SOPs (Standard Operating Procedures).
- Windows Technical Support:
- Provide support to IT systems, including day-to-day operations, monitoring, and providing resolution for all the users.
- Installing and troubleshooting all kinds of open-source and licensed software.
- Creating domain and local users, and providing remote access to requested users.
- Installation, Configuration, and Troubleshooting of Microsoft Outlook Client.
- Installing and troubleshooting all types of software, such as Citrix, Cisco VPN, Oracle Forms issues, etc.
- Handling Software Asset Management Compliances.
- Providing technical support through Remote Desktop and TeamViewer.
- Providing services within the SLA metrics.
- Installing, configuring, and troubleshooting the VPN client.
- Troubleshooting browser-related issues and user logon issues.
- Installing and basic troubleshooting of Symantec antivirus and Skype for Business issues.
- Troubleshooting LAN issues.
- Providing support for global and laptop users (software, email configuration, installation of OpenVPN).
- Creating service accounts, mailboxes, shared mailboxes, user accounts, and Bang accounts.
- Creating a new VPN account, secure mail deletion, new Avaya desk phone setup.
- Troubleshooting Outlook, WebEx meetings, and WebEx Teams issues.
- Configuring new printers, and setting up a new laptop.
- Creating Citrix accounts, NetSecure accounts.
- Performs remote troubleshooting and resolution to address various network-related issues on client networks.
- Installation of the Intune application on mobile devices for mail configuration, and WebEx Teams installation on mobile.
- Pushing required software to the machines from the Configuration Manager console (SCCM).
- Adding, deleting, and modifying members in the shared mailbox and distribution list.
- Resolving the issues related to software on the Citrix desktop.
- Adding machines to domains.
- Providing admin rights to machines to install required software for the project.
- Diagnose operating system problems, repair all issues, and remove malware as defined by the scopes of work.
- Granting access to shared drives and home drives.
Education
MBA - HR
David Memorial Institute of Management
Hyderabad, India04-2018
Bachelor of Science - Bachelor of Stats And Computer Science
Vasundara Co-Ed Degree College
Hyderabad, India01.2015
Intermediate Certificate - Maths Physics And Chemistry
Kasturba Gandhi Junior College
Hyderabad, India01.2012
No Degree - SSC
Vidya Mandir High School
Hyderabad, India01.2010
Skills
ServiceNow and CA ticketing tool
Configuration management systems
Remote assistance tools
Microsoft Office applications
Basic networking skills
Active Directory management
Web browsing proficiency
PC and laptop servicing
LAN and VPN setup
Accomplishments
- Departmental and customer appreciations.
- Achieved 0% violation in last few months.
- Received Best performer awards and Insta Awards.
- Received Star of the team Award.
Trainings Attended
Attended courses like AWS CLOUD, Written communication skills, SLA awareness.
Interests
Timeline
Senior Member Technical
ADP India Pvt Ltd
09.2019 - Current
Project Engineer
WIPRO TECHNOLOGIES
09.2018 - 01.2019
Systems Engineer
INFOSYS LIMITED
08.2015 - 09.2018
MBA - HR
David Memorial Institute of Management
Bachelor of Science - Bachelor of Stats And Computer Science
Vasundara Co-Ed Degree College
Intermediate Certificate - Maths Physics And Chemistry
Kasturba Gandhi Junior College
No Degree - SSC
Vidya Mandir High School