Sushmitha Venugopal
Chennai
Summary
- Results-oriented postgraduate with a Master’s in Business Analytics and Consultancy, specializing in data-driven decision-making and statistical analysis. Demonstrates expertise in advanced analytical tools, machine learning models, and visualization techniques to generate actionable insights that enhance business performance. Offers four years of experience in managing accounts receivable, optimizing cash flow, and ensuring timely collections, alongside proficiency in invoice processing, credit risk assessment, reconciliations, and dispute resolution. Aiming to leverage analytical acumen to drive strategic initiatives within a dynamic organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Client Partner
Access healthcare
10.2021 - 09.2023
Senior Client Executive
Omega healthcare
09.2020 - 09.2021
Assistant Client Partner
Access healthcare
10.2019 - 08.2020
- Managed end-to-end accounts receivable (AR) processes, ensuring timely invoicing and collections.
- Monitored aging reports and followed up on overdue payments to minimize outstanding balances.
- Implemented credit control strategies to assess and mitigate financial risks.
- Conducted account reconciliations to ensure accurate financial reporting and timely resolution of discrepancies.
- Investigated and resolved billing disputes, chargebacks, and unapplied cash issues.
- Collaborated with internal teams and clients to improve dispute resolution efficiency.
- Processed and applied incoming payments accurately, ensuring correct allocation to invoices.
- Prepared AR reports, dashboards, and KPI analysis to track collection performance.
- Assisted in month-end and year-end closing activities related to AR.
- Identified and implemented process automation to enhance efficiency and reduce manual errors.
- Ensured compliance with financial policies and company procedures.
- Worked with cross-functional teams to improve AR workflows and optimize cash flow.
Education
Master of Science - Business Analytics And Consultancy
University of Hertfordshire
United Kingdom01-2024
Bachelor of Science - Computer Science
SRM Institute of Science And Technology
Chennai,01-2018
Skills
Business Analysis & Requirement Management: Business Process Modeling (BPMN, UML) Requirement Gathering & Documentation (BRD, FRD, Use Cases, User Stories) Wireframing & Prototyping (Balsamiq, Figma, Azure, Lucidchart)
Data Analysis & Reporting:
SQL (Data Extraction, Queries, Joins) Excel (Pivot Tables, VLOOKUP, Data Analysis)
Power BI / Tableau (Dashboard & Report Creation)
Google Analytics (Data Interpretation & Business Insights)
Business & Market Research: SWOT & PESTEL Analysis, Competitor & Industry Analysis, Data Visualization & Reporting
Software Development & Testing Knowledge:
SDLC, STLC, and Understanding User Acceptance Testing (UAT)
API Testing & Postman (Basic API
Understanding)
Languages
Tamil
First Language
English
Proficient (C2)
C2
Certification
Internship:
Project name: Ezovion (Healthcare) Oct 2024- March 2025
Roles and Responsibility:
Work with process owners to suggest improvements in provider credentialing and prior
authorization workflows.
Develop process flow diagrams using Visio and Lucidchart for current and future state workflows.
Create dashboards in Power BI and Tableau for tracking key healthcare metrics like claim rejection
rates and turnaround times.
Provide periodic updates in sprint meetings, ensuring business goals align with IT development.
Pull data from SQL databases to analyze claim denials, payment patterns, and revenue leakage.
Identify inefficiencies in the claim adjudication and payment posting process.
Collaborate with healthcare providers, insurance companies, and internal stakeholders to
gather business and system requirements.
Utilize SQL, Excel, Power BI and Tableau to analyze healthcare data and generate reports for
business insights.
Monitor key performance indicators (KPIs) related to claims processing, denials, and revenue
optimization.
Conduct regular meetings, presentations, and status updates for stakeholders.
Analyze industry trends, regulatory updates, and competitor healthcare solutions to provide
strategic recommendations.
Document Business Requirement Documents (BRD), Functional Requirement Documents
(FRD), and Use Cases.
Define workflows for patient registration, medical billing, claims processing, and reimbursement.
Analyze existing healthcare processes and identify gaps to improve efficiency in revenue cycle
management (RCM).
Utilize SQL, Excel, Power BI and Tableau to analyze patient data, billing trends, and claim status.
Generate reports on revenue cycle performance, payment trends, and denial patterns for decision
making.
Participate in Agile ceremonies (Sprint Planning, Standups, Backlog Grooming).
Ensure compliance with healthcare standards like HIPAA, ICD-10, CPT, and HL7.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge
Date:
Place: CHENNAI SUSHMITHA VENUGOPAL
Timeline
Senior Client Partner
Access healthcare
10.2021 - 09.2023
Senior Client Executive
Omega healthcare
09.2020 - 09.2021
Assistant Client Partner
Access healthcare
10.2019 - 08.2020
Master of Science - Business Analytics And Consultancy
University of Hertfordshire
Bachelor of Science - Computer Science
SRM Institute of Science And Technology
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