Summary
Work History
Education
Skills
Certification
Personal Traits
Overview

Sushmitha Vijayaraghavan

Solution Engineer / Solution Consultant
Bengaluru

Summary

Solution consultant with superior work ethic, teamwork and adaptability. 7+ years of experience working in the cloud SAAS sales environment. Have grown to understand the end-end customer acquisition(lead-cash) cycle by having worked in commercial sales & technical solutions team.

Detail-oriented, organized & efficient team player. Works at a fast pace to meet deadlines.

Work History

Solution Engineer

Salesforce India Pvt Ltd
02.2021 - Current
  • Have been successful in working across the volume & mid market segment in onboarding customers post technical solution demonstrations, trial product testing & customer value proposition.
  • Have collaborated with cross-functional teams to deliver value to customers based on their challenges & aspirations.
  • Created product training plans centered on customer success
  • Have gained extensive knowledge of products to provide best-in-class cloud solutions by completing relevant certifications
  • Have cultivated and maintained strong relationships with customers to ensure a positive customer experience post sale.

Sales & Business Development

Salesforce India Pvt Ltd
05.2019 - Current
  • Conducted market research to discover new leads, opportunities and messaging.
  • Formulated well-defined action plan to prioritize client acquisition
  • Built diverse sales pipeline to exceed quota targets.
  • Assessed customer needs and developed customized solutions to drive sales.


Product Consultant

Freshworks Inc.
06.2016 - 04.2019
  • Exceed activity, pipeline, and revenue goals on a Monthly basis
  • Have been a high performing resource of the team consistently
  • Have contributed $65000 in 20 months to the company, which falls under the top 3 highest MRR generators in the SMB space for the US market
  • Facilitated the growth of Freshworks products i.e Freshdesk (Customer Support), Freshsales (CRM), Freshchat and Freshcaller as the first multiproduct executive hire in the region
  • Have learnt and adopted new technologies
  • Worked with the US team to convert prospects into customers by highlighting Freshworks' value proposition through RFP response documents, discussions, and through managed proof-of-concepts
  • Successfully closed high value deals and global brands across different domains such as Accenture(Software), CEB global(HR), University of Maryland(Education), iVantage(health care), Cayan(Payments)
  • Converted and onboarded 300 new clients (2016-2018), i.e 10% of the customer base from the Eastern Zone by employing techniques learnt from the McKinsey sales enablement program
  • Successfully managed a newly launched product(Freshcaller)
  • Have been a major contributor in touching the first million and collaborated with the product team to help them with customer feedback, issues, feature requests, use cases and competitor study as the single point of contact from the territory
  • Demonstrated solutions to help customers est out offerings before making purchases.

Education

B.Tech Computer science Engineering -

SASTRA University
GPA: 7.3

High School Diploma - undefined

Gandhi Memorial International School
Percentage: 88%

Skills

    Cloud Computing

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Certification

AI Associate

Personal Traits

  • Flexible and Adaptable
  • Ability to Work in Harmony with Co-Workers - Collaborated with different teams in India & onsite to solve use-cases and close deals.
  • Eager and Willing to learn new products and technologies - Have been working with multiple SAAS products and understanding various technologies used.

Overview

8
8
years of professional experience
46
46
years of post-secondary education
6
6
Certificates
1
1
Language

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Sushmitha VijayaraghavanSolution Engineer / Solution Consultant