Sushmitha Rao Koka

Delivery Management

• Managed a team of engineers responsible for designing, developing, testing and supporting products.
• Monitored project progress against established goals and adjusted resources or timelines accordingly when necessary.
• Participated in regular reviews of existing systems architecture in order to identify areas where improvements can be made.
• Collaborated with senior management on strategic planning initiatives related to technology investments.
• Developed and implemented engineering strategies to ensure product quality, reliability, and cost targets were met.
• Coordinated with cross-functional teams such as operations, sales and marketing to ensure alignment on product objectives.
• Provided technical leadership by mentoring junior engineers on best practices for software development life cycle.

People management

• Hiring the best talent in the industry
• Formulate business and career development goals for the team members
• Recognize the top talent, motivate and drive employee engagement and collaboration initiatives
• Performance Development Appraisals and constant feedforward through 1 X 1's identifying areas of opportunity and instilling the company values and goals to ensure customer success
• Forecast staffing levels and Resource Alignment for the future deliveries

Technical management

• Designing and implementing the features which include baseline and Airline specific features for Shopping and Pricing modules of the Global Distributed System
• Proposed and completed project to reduce technical debt of Legacy code which helped organization with clean code and better response time.
• Java 8 migration
• Logging enhancements to log the timestamps recorded at each module, important functional logs which will ease the investigation of critical production issues
• Junit parallelization helped in reduced build times which facilitates the easy release
• Shift left of the performance testing
• Coordinate across geographically distributed teams (such as, Solutioning team, Functional Architects, Peer teams and QA, Level1 and Level2 maintenance teams) to prioritize, resolve team dependency, remove bottlenecks, get necessary clarifications and agreement prior to starting the work.
• Within the department, inculcate practice of writing software design documents, clean code principle, using new language features as well as writing well optimization code.
• Involved in Project planning, budgeting and tracking of new requirement
• Managing Requirement scope and estimation as well as Project resource, risk and stakeholder communication activities.

People management

• Hiring the best talent in the industry
• Formulate business and career development goals for the team members
• Recognize the top talent, motivate and drive employee engagement and collaboration initiatives
• Performance Development Appraisals and constant feedforward through 1 X 1's identifying areas of opportunity and instilling the company values and goals to ensure customer success
• Forecast staffing levels and Resource Alignment for the future deliveries

• Worked on IR/PTRs for various customers and module like Pricing, Ancillaries, Shopping and Re-pricing.
• Prioritized the customer issues and ensure smooth turnaround time to the customer
• Managed resources across multiple backend modules while ensuring on-time delivery within budget constraints.
• Coordianted with L3 support teams and faster customer resolution.
• Evaluated needs of departments and delegated tasks to optimize overall production.

• Developed and maintained business requirements documents to ensure accuracy of system design specifications.
• Created test plans and conducted functional testing on new software applications prior to release.
• Developed user guides and manuals for assigned projects ensuring accuracy and completeness before distribution.
• Performed detailed analysis of user feedback and requirements to identify areas of improvement within existing systems.
• Conducted root cause analysis on identified problems within the system environment.

• Designed the functional document and presented it across all the impacted teams and to the product owner.
• Designed POC and demoed it to the JAL/AC counterparts.
• Presented the Technical design to department Architects.
• Developed new caching feature as part of this project.
• Mentored the new joiners and collaborated with the QA and release integrators
• Delivered the project with minimal defects.

Client name: American Express

• Description: SafeKey Services is used by the external vendors to trigger OTP to the card customers at the time of transaction through email/SMS/both depending on the subscribed preferences.
• Roles included
• Was part of analysis calls with AMEX business, architects.
• Was part of requirement preparing with PMs, Performed GAP analysis
• Converted functional aspects to technical aspects with the help of tech leads, architects
• Performed E2E testing includes unit, sit etc. Wrote Junit test cases
• Implemented best practices in engineering standards and procedures.