Sushmit Suhas Gharat

• Drafted status reports on projects outlining progress towards goals and objectives.
• Provided guidance on best practices for warehouse operations such as receiving and shipping protocols.
• Improved profits by streamlining shipping and delivery procedures.
• Negotiated contracts with freight carriers to reduce shipping costs while maintaining service levels.
• Coordinated with vendors to ensure timely delivery of goods while meeting quality standards.
• Identified cost savings opportunities through efficient supply chain management and improved process flows.
• Reviewed, analyzed and interpreted customer orders to ensure accurate fulfillment of shipments and invoicing.
• Evaluated existing systems and processes against industry standards to identify areas of improvement.
• Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
• Teamed with freight forwarder to verify correct times and reduce delayed or early bookings.
• Monitored tariffs and customs regulations, reducing risk of delayed shipments.
• Exceeded specific team goals, partnering with staff to share and implement best practices.
• Resolved customer complaints in a timely manner regarding order discrepancies or damaged shipments.
• Coordinated import and export operations, adhering to tight schedules and deadlines.
• Analyzed trends in shipment volumes to determine capacity needs for current and future demands.
• Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
• Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.

• Conducted regular follow up with carriers regarding delivery status updates.
• Estimated freight and postal rates to track shipment costs and weights.
• Negotiated freight rates with carriers for air transport services according to company guidelines.
• Researched flight availability and rates to determine best shipping options for clients.
• Checked import and export documentation to determine cargo contents.
• Coordinated with airlines, shippers, and receivers to ensure timely delivery of shipments.
• Monitored the progress of freight movements from origin to destination.
• Responded promptly to customer enquiries via email or phone call.
• Provided customer service support related to import and export issues or inquiries.
• Arranged for pickup and delivery services at the airport.
• Processed documentation such as air waybills, bills of lading, and commercial invoices.
• Implemented strategic shipping policies to achieve long and short-term sales targets.
• Tracked cargo status using web-based tracking systems.
• Received payment from clients upon completion of shipments.
• Completed day-to-day duties accurately and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Joined for sub-agency sales.
• Handled air imports sales, ops, pricing for BOM, HYD, and AMD sectors.
• · Managed & worked with a team of 5 employees & exceeded the monthly target by 3 %.
• Monitored sending invoices and delivery notes to clients and overseas partners on a timely basis.
• Performed client research and identified opportunities for account growth, account penetration, and market expansion.
• Collaborated with sales and marketing teams to support client acquisition, negotiated, and closed.
• Handled air import sales and rates procurement.

• Spearheading end-to-end activities of MICE operations, inclusive of multiple tasks such as incentive group management, client engagements, vendor negotiation, travel group management, MICE travel itinerary development, and so on.
• Heading MICE files and taking them to closure level to convert them into a booking; issuing a contract with the hotels at mutually decided rates post-conversion.
• Establishing and maintaining relationships with clients to promote sales and developing the company’s brand name across the country.
• Reaching out to direct clients and generating interest with regard to Simple Travel Services.
• Mapping customer requirements, providing customized packages, and delivering presentations; liaising with internal teams to close the deals.
• Implementing itineraries for outbound packages for clients and ensuring that we meet and exceed the client service expectations.
• Extending support to the team for the preparation of the scheme, implementing execution plans.
• Acting as a Tour Manager, managing a wide variety of activities such as ensuring on-time visas for MICE travel, dealing with travel insurance, managing MICE group movements, attending events, and many more.
• Conducting events and incentive programs for foreign delegates, showcasing Hong Kong, Macau, and Shenzhen; coordinating with hoteliers, transporters, and other suppliers to get the best rates for all the services required, and obtaining approvals from higher authorities.
• Administering vendor management, which included negotiations and contract management for all kinds of events, such as live song performances, cultural programs, and so on.
• Negotiating space, dates, and rates to obtain booking goals for the smooth running of the activities.
• Managing VISA processing activities for various countries, such as Hong Kong, Macau, and Shenzhen.

Highlights:

• Headed: Lunch and dinner at Cafe Deco in the Venetian Macau, and the bar section.
• A separate group of people traveling to Shenzhen was assisted in crossing Chinese immigration and boarding the coaches.
• Accompanied clients to sightseeing locations in Shenzhen, followed by an Indian lunch, and then check-in.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Managed inventory and supplies to ensure materials were available when needed.
• Achieved cost-savings by developing functional solutions to problems.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Explained benefits of purchasing travel insurance with clients.
• Generated cost estimates for various travel packages to ensure customer satisfaction.
• Completed ongoing training with company and travel partners.
• Booked airline tickets, hotel reservations, car rentals, and other travel arrangements for customers.
• Organized group trips for corporate clients or special events such as weddings or family reunions.
• Conducted destination research to offer clients insightful travel advice and recommendations.
• Asked open-ended questions to best understand client needs and determine best travel offerings.
• Assisted in the development of travel insurance policies to protect clients against unexpected events.
• Handled travel arrangements for groups, couples, executives, and special needs clients.
• Collected payment for transportation and accommodations from customers.
• Provided guidance on currency exchange rates when necessary.
• Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
• Utilized GDS systems efficiently for booking and confirming travel plans.
• Processed credit and debit payments and handled confidential information with discretion.
• Developed personalized travel itineraries based on clients' preferences and budget.
• Managed multiple projects simultaneously while meeting tight deadlines without sacrificing quality standards.
• Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
• Developed promotional materials such as brochures and flyers regarding international travel destinations.
• Promoted customer service satisfaction by acknowledging and anticipating client expectations.
• Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
• Monitored changes in travel reservations and informed clients of any updates or adjustments.
• Planned, described and sold itinerary tour packages and promotional travel incentives.
• Researched and recommended the best available flights, hotels, tours, cruises, and car rentals to meet customer needs.
• Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
• Advised customers on passport and visa requirements for their destination countries.
• Organized group travel arrangements, coordinating logistics for seamless travel experiences.
• Responded promptly to clients regarding visa, passport and security inquiries.
• Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
• Conducted travel seminars and presentations to educate clients on new destinations and travel tips.
• Researched hotels and airfare options to best meet client needs and expectations.
• Created customized itineraries based on customer preferences.

• Diced vegetables for salads or garnishes with knives or electric slicers and dicers as needed.
• Trained and supervised line cooks to develop new skills and improve team performance.
• Complied with company policies regarding food storage and handling practices.
• Stocked pantries with supplies such as spices, herbs, oils and vinegars.
• Ensured all dishes were presented attractively before serving to customers.
• Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
• Monitored temperatures of prepared food and cold-storage areas.
• Kept updated records regarding waste management procedures in accordance with health department guidelines.
• Streamlined kitchen processes to shorten wait times and serve additional guests.
• Portioned prepared foods into individual servings or onto plates for serving customers.
• Maintained cleanliness of work areas throughout shift by sweeping floors and wiping down surfaces with appropriate cleaning agents.
• Supported other staff members when needed by providing assistance with dishwashing duties or helping out during busy periods.
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
• Supervised kitchen food preparation in demanding, high-volume environments.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Supervised food preparation staff to deliver high-quality results.
• Created diverse cuisines for full restaurant, special event, catering and tasting menus.
• Checked quality of food products to meet high standards.
• Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
• Purchased ingredients from local farms to benefit environment and reduce costs.
• Observed food safety and sanitation protocols to reduce germ spread.
• Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Assisted Head Chef in preparing and cooking a variety of menu items according to recipes, including soups, salads, entrees, vegetables and desserts.
• Distributed food to service staff for prompt delivery to customers.
• Trained kitchen workers on culinary techniques.
• Assessed inventory levels and placed orders to replenish goods before supplies depleted.
• Assisted in receiving deliveries from vendors and inspected incoming goods for quality assurance purposes.
• Plated food according to restaurant artistic guidelines to promote attractive presentation.
• Prepared workstations with ingredients and tools to increase efficiency.
• Created tasty dishes using popular recipes, delighting patrons and generating return business.
• Took direction from Lead Cooks on tasks assigned during shift such as prepping ingredients or plating dishes for service.