SUSHOB K
Kannur
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Fashion Factory
Thrissur
02.2022 - Current
- Store size of 26034 sqft with 94 staffs.
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to deliver exceptional customer service.
- Implemented visual merchandising strategies to enhance product displays.
- Oversaw cash handling procedures and ensured accurate financial transactions.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Conducted regular team meetings to communicate updates and objectives.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
Store Manager
Unlimited Store
Chennai
12.2018 - 01.2022
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to deliver exceptional customer service.
- Coordinated inventory management and maintained stock levels efficiently.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store Manager
Reliance Trends
- Store of 10500 sqft, with 32 staffs
- Managed daily store operations and ensured compliance with company policies.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented efficient systems for tracking stock movement.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Store Manager
TCNS Clothing Company
Calicut
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to deliver exceptional customer service.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
DM
Max Fashions
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
TL
Reliance Trends
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Fashion Associate
Indus League
- Maintained visual merchandising standards throughout the store.
- Assisted customers with product selection and styling advice.
- Processed transactions accurately using point-of-sale systems.
- Organized stockroom to ensure efficient product retrieval and storage.
- Trained new associates on operational procedures and customer engagement techniques.
- Informed customers of upcoming sales, promotions, and special events.
- Responded promptly to customer inquiries via phone or email.
RBPO Chennai
Chennai
- Handled inbound calls and addressed customer inquiries and complaints and provided accurate information about products and services. Daily 120 calls attended.
Office Staff cum Marketing Executive
Tata Indicom and Tata Photon
- Managed customer relationship management (CRM) tools for tracking leads and interactions.
- Organized events and product launches to promote new services and offerings.
- Developed marketing strategies and campaigns to increase brand awareness.
- Analyzed customer feedback to improve the quality of products and services.
Education
BCOM -
Kannur University
PLUS TWO -
Government of Kerala
SSLC -
Government of Kerala
Skills
- Inventory control
- Visual merchandising
- Customer service
- Financial management
- Staff training
- Team leadership
- Sales strategy
- Performance evaluation
- Time management
- Problem solving
- Relationship management
- Goal setting and performance
- Merchandise planning
- Recruitment and hiring
- Promotional planning
- Employee scheduling
- Meeting facilitation
- Retention strategies
- Data analysis
- Expert mathematical knowledge
- SAP
- ORPOS
- XSTORE
Attributes
- A strong lateral thinker with excellent analytical, planning & people skills.
- Strongly commercial with superb communication and influencing skills.
- Able to resolve staff issues with ease.
- Possess high level of cultural and social sensitivity.
- Good knowledge on customer canvassing.
- Can handle multiple tasks with a diverse work force.
- Energetic and capable of working with minimal support and a good deal of autonomy.
Computer Knowledge
Windows XP, Windows 7, MS Office, SAP, ORPOS, XSTORE, GENYSIS
Mobile Numbers
- +916383660609
- +919895237227
Languages
- English
- Malayalam
- Hindi
- Tamil
Disclaimer
I hereby declare that all the above furnished details are true and best to my knowledge and belief.
Professional Statement
To seek a challenging position offering responsibility, challenge and rewarding experiences and at the same time maintaining a high standard of performance and business ethics.
Personal Information
- Father's Name: Suresh Kumar
- Date of Birth: 10/01/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Affiliations
- Cricket
- Hockey
- Shuttle
- Playing Chenda, Djembe, Drums
- Listening Musics
Certification
- Druv Tara Award from Reliance Trends when working as team leader for best performance
- Best DM for the year 2014 from Max Fashions
- Best store for zero attrition for the year 2018 from Trends, Kanhangad
- Best store in quantity per bill for the year 2018 from Trends, Kanhangad
- Best VM store for the year 2018 from Trends Kanhangad
- Top store in first quarter in google rating in South for the year 2025-2026
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
Store Manager
Fashion Factory
02.2022 - Current
Store Manager
Unlimited Store
12.2018 - 01.2022
Store Manager
Reliance Trends
Store Manager
TCNS Clothing Company
DM
Max Fashions
TL
Reliance Trends
Fashion Associate
Indus League
RBPO Chennai
Office Staff cum Marketing Executive
Tata Indicom and Tata Photon
BCOM -
Kannur University
PLUS TWO -
Government of Kerala
SSLC -
Government of Kerala
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