Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sushovon Chakraborty

Kolkata

Summary

Quality-driven production support leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.

Experienced Senior Software Engineer skilled at leading cross-functional teams. Remarkable relationship building, decision making and communication skills. Drives software process improvements that enable progressively increased team efficiency.

Overview

9
9
years of professional experience

Work History

Senior Software Engineer

Wipro Technologies
Pune
09.2015 - Current
  • Leading a 6 members L3 Production Support BizOps Team in maintaining the stability and availability of Mastercard Authorization Production System, resolving complex and critical production issues and minimizing service disruptions
  • As a Subject Matter Expert (SME), provide support to all the critical domain based and technical issues, live troubleshooting of the issues with clients
  • Also provide BizOps Support to the project team and provide extended support during production roll outs
  • Implementing robust incident management process as part of ITIL to improve response times to critical issues
  • Conduct root cause analysis for major incidents, identify systematic issues and implement corrective actions to prevent recurrence
  • Real Time Monitoring (RTM) using Splunk, impact analysis using Oracle, problem based investigation by debugging the code, creating scripts to automate the BAU processes and performing proactive monitoring to value add to the client
  • Mentoring junior engineers and create a knowledge sharing environment.

Education

Masters of Technology (Software Engineering) -

01.2019

Bachelors in Computer Application (H) -

01.2015

10+2 -

01.2012

10th -

01.2010

Skills

  • C Programming
  • Data Structure in C
  • Unix Shell Scripting
  • Oracle SQL
  • TOAD for Oracle Database Tool
  • Hadoop
  • Remedy / Service Now
  • HP ALM
  • RTM using Splunk
  • Incident Management
  • Root Cause Analysis
  • ITIL Process
  • Linux / Solaris / Windows

Languages

English
Full Professional
Bengali
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Senior Software Engineer

Wipro Technologies
09.2015 - Current

Masters of Technology (Software Engineering) -

Bachelors in Computer Application (H) -

10+2 -

10th -

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Sushovon Chakraborty