Sushree D Silpa

Resolved daily queries from customers and merchants regarding transactions and payment issues.

• Thoroughly investigated disputes related to goods not received, faulty goods, returns, and incorrect invoices.
• Analyzed cases to determine liability and executed appropriate actions such as chargebacks.
• Processed chargeback write-offs in compliance with internal policies and regulatory standards.
• Maintained detailed records of disputes and resolution steps for accurate tracking.
• Collaborated with compliance and tech support departments to enhance issue resolution processes.
• Trained new joiners on dispute management tools and processes for effective onboarding.
• Sought opportunities to improve dispute experiences while ensuring regulatory compliance.

• Migrated life insurance processes in executive role to enhance operational efficiency.
• Managed end-to-end group insurance requests for life, accident, and disability policies.
• Oversaw policy enrollment and termination for group insurance programs.
• Applied additional premiums on issued policies, confirming details with customers.
• Released payments for billed amounts on employee coverage, while ensuring accurate communication.
• Assisted providers with enrollment completion by supplying the required forms.
• Provided renewal information for coverage to brokers and plan administrators, as requested.
• Processed ACH payments and addressed requests within the automated clearinghouse network.