Sushree Swayam Prava Jena
Bhubaneswar
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Release Manager/ Delivery Manager
Tata Consultancy Services
Bhubaneswar
05.2022 - Current
- Acted as the Release Manager for the Canon project with full responsibility for release management, including planning, coordination, deployment, and post-release monitoring
- Oversaw the implementation of continuous integration (CI) and continuous deployment (CD) pipelines, streamlining processes for efficiency
- Worked closely with multiple teams to establish and maintain a release schedule and roadmap, identifying dependencies and aligning the project scope accordingly
- Participated in development meetings to recommend system modifications and improvements for better project outcomes
- Using tools such as Jenkins for automation, we ensured timely completion of monthly and weekly audits
- Using Jira for effective project tracking and collaboration
- Successfully reduced deployment times by 30% through automation and process improvements, meeting tight deadlines while maintaining quality standards
- Collaborated with senior leadership to define project goals, timelines, and deliverables, ensuring seamless communication and successful execution
- Developed comprehensive release documentation for seamless handoff to support teams, improving end-user satisfaction postlaunch.
- Identified risks and dependencies early in the process, enabling proactive mitigation strategies to protect project timelines.
- Enhanced communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
- Proactively managed stakeholder expectations throughout the release cycle by providing timely updates on progress and addressing concerns promptly.
- Developed robust contingency plans for unforeseen challenges, ensuring minimal impact on project delivery and customer satisfaction.
- Coordinated testing efforts across various departments to validate release readiness, ensuring high-quality products before deployment.
- Negotiated resource allocations among competing projects to optimize overall efficiency without compromising individual deliverables'' quality or timing requirements.
- Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
- Collaborated with project developers, quality assurance team members and business analysts.
Incident Manager
Tata Consultancy Services
Bhubaneswar
05.2022 - Current
- Monitored all data center servers and prioritized incidents based on impact and urgency, ensuring timely resolution and escalation to the appropriate teams when necessary
- Conducted a root cause analysis of incidents, mapping them with known issues to provide scalable solutions
- Proficient in monitoring and managing tools such as NAGIOS, SOLARWIND, and UPTREND for effective server performance tracking
- Assisted efforts during critical times to restore services quickly, minimizing impact on the client environment
- Managed VPN processes, including the creation of VPN accounts and the distribution of VPN profile tokens
- Handled account-related activities for the leaver process, ensuring a smooth transition of access
- Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
- Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
- Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
- Enhanced incident response times by streamlining communication channels and implementing efficient escalation procedures.
- Played a key role in maintaining business continuity during high-impact incidents by quickly identifying root causes and implementing effective recovery strategies.
- Delivered regular training sessions for staff members on incident management procedures, enhancing overall team efficiency and knowledge sharing capabilities.
- Provided expert guidance during critical incidents, assisting technical teams in resolving complex issues quickly and effectively.
- Coordinated with external vendors to resolve incidents involving third-party systems, ensuring minimal impact on business operations.
- Led efforts to improve internal communication tools used in managing incidents, increasing transparency and reducing response times.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Championed the adoption of new incident management technologies, successfully implementing solutions that improved overall system resilience.
- Reduced system downtime by proactively monitoring network performance and addressing potential issues before they escalated.
- Optimized resource allocation during major incidents through effective prioritization and delegation techniques.
- Developed and maintained detailed documentation for incident management processes, ensuring consistency in response strategies.
- Fostered a culture of continuous improvement within the organization through consistent review and refinement of existing processes.
- Implemented preventative measures by analyzing incident trends and working closely with the IT team to address vulnerabilities.
- Streamlined workflows by automating routine tasks within the incident management process, freeing up resources for higher-priority issues.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Contributed to the development of organizational disaster recovery plans by incorporating insights from past incidents and emerging trends in cybersecurity threats.
- Ensured compliance with industry standards by staying up-to-date on best practices in incident management methodologies.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Coordinated secure system access of users to various department systems and platforms.
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
System Analyst
Amazon Development Centre
Hyderabad
02.2018 - 03.2022
- Collaborate with the high level management to provide scalable solutions to process-related queries
- Work with external stakeholders like Amazon Robotics to relegate the Standard Operation Procedures and develop BRD(s)
- Mitigating and solving escalations with urgency and determination
- Managing the transition phase of transferring functional, technical, and procedural knowledge to maintain and support the process
- Involved in the collation and preparation process of standard SOW(s)
- Ensuring that quality services are delivered to the FC's
- Optimize and eliminate performance bottlenecks using best practices
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Assessed business requirements to create focused solutions.
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
- Improved system efficiency by analyzing and optimizing software processes.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Collaborated with upper management to drive strategy and implement new processes.
- Improved systems with addition of new features and infrastructure.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
- Increased system security by identifying potential vulnerabilities and implementing robust safeguards against unauthorized access or data breaches.
- Spearheaded data migration projects, ensuring seamless transfer of information between systems.
- Fostered a culture of continuous improvement within the organization by actively soliciting feedback from end-users on system performance and incorporating user suggestions into future development efforts.
- Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.
- Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
- Implemented robust security measures to protect sensitive data and prevent unauthorized access.
- Gathered requirements and performed gap analysis through design workshops with users.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Offered input for complex documents to support client-ready final versions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Education
B Tech - B Tech
BIJU PATNAIK UNIVERSITY OF TECHNOLOGIES
Odisha 03.2013 - 07.2017
Skills
Managing releases
undefinedTimeline
Release Manager/ Delivery Manager
Tata Consultancy Services
05.2022 - Current
Incident Manager
Tata Consultancy Services
05.2022 - Current
System Analyst
Amazon Development Centre
02.2018 - 03.2022
B Tech - B Tech
BIJU PATNAIK UNIVERSITY OF TECHNOLOGIES
03.2013 - 07.2017
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