Sushree Swayam Prava Jena
Bhubaneswar
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Release Manager/ Delivery Manager
Tata Consultancy Services
Bhubaneswar
05.2022 - Current
- Acted as the Release Manager for the Canon project with full responsibility for release management, including planning, coordination, deployment, and post-release monitoring
- Oversaw the implementation of continuous integration (CI) and continuous deployment (CD) pipelines, streamlining processes for efficiency
- Worked closely with multiple teams to establish and maintain a release schedule and roadmap, identifying dependencies and aligning the project scope accordingly
- Participated in development meetings to recommend system modifications and improvements for better project outcomes
- Using tools such as Jenkins for automation, we ensured timely completion of monthly and weekly audits
- Using Jira for effective project tracking and collaboration
- Successfully reduced deployment times by 30% through automation and process improvements, meeting tight deadlines while maintaining quality standards
- Collaborated with senior leadership to define project goals, timelines, and deliverables, ensuring seamless communication and successful execution
- Developed comprehensive release documentation for seamless handoff to support teams, improving end-user satisfaction postlaunch.
- Identified risks and dependencies early in the process, enabling proactive mitigation strategies to protect project timelines.
- Enhanced communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
- Proactively managed stakeholder expectations throughout the release cycle by providing timely updates on progress and addressing concerns promptly.
- Developed robust contingency plans for unforeseen challenges, ensuring minimal impact on project delivery and customer satisfaction.
- Coordinated testing efforts across various departments to validate release readiness, ensuring high-quality products before deployment.
- Negotiated resource allocations among competing projects to optimize overall efficiency without compromising individual deliverables'' quality or timing requirements.
- Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
- Collaborated with project developers, quality assurance team members and business analysts.
Incident Manager
Tata Consultancy Services
Bhubaneswar
05.2022 - Current
- Monitored all data center servers and prioritized incidents based on impact and urgency, ensuring timely resolution and escalation to the appropriate teams when necessary
- Conducted a root cause analysis of incidents, mapping them with known issues to provide scalable solutions
- Proficient in monitoring and managing tools such as NAGIOS, SOLARWIND, and UPTREND for effective server performance tracking
- Assisted efforts during critical times to restore services quickly, minimizing impact on the client environment
- Managed VPN processes, including the creation of VPN accounts and the distribution of VPN profile tokens
- Handled account-related activities for the leaver process, ensuring a smooth transition of access
- Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
- Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
- Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
- Enhanced incident response times by streamlining communication channels and implementing efficient escalation procedures.
- Played a key role in maintaining business continuity during high-impact incidents by quickly identifying root causes and implementing effective recovery strategies.
- Delivered regular training sessions for staff members on incident management procedures, enhancing overall team efficiency and knowledge sharing capabilities.
- Provided expert guidance during critical incidents, assisting technical teams in resolving complex issues quickly and effectively.
- Coordinated with external vendors to resolve incidents involving third-party systems, ensuring minimal impact on business operations.
- Led efforts to improve internal communication tools used in managing incidents, increasing transparency and reducing response times.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Championed the adoption of new incident management technologies, successfully implementing solutions that improved overall system resilience.
- Reduced system downtime by proactively monitoring network performance and addressing potential issues before they escalated.
- Optimized resource allocation during major incidents through effective prioritization and delegation techniques.
- Developed and maintained detailed documentation for incident management processes, ensuring consistency in response strategies.
- Fostered a culture of continuous improvement within the organization through consistent review and refinement of existing processes.
- Implemented preventative measures by analyzing incident trends and working closely with the IT team to address vulnerabilities.
- Streamlined workflows by automating routine tasks within the incident management process, freeing up resources for higher-priority issues.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Contributed to the development of organizational disaster recovery plans by incorporating insights from past incidents and emerging trends in cybersecurity threats.
- Ensured compliance with industry standards by staying up-to-date on best practices in incident management methodologies.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Coordinated secure system access of users to various department systems and platforms.
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
System Analyst
Amazon Development Centre
Hyderabad
02.2018 - 03.2022
- Collaborate with the high level management to provide scalable solutions to process-related queries
- Work with external stakeholders like Amazon Robotics to relegate the Standard Operation Procedures and develop BRD(s)
- Mitigating and solving escalations with urgency and determination
- Managing the transition phase of transferring functional, technical, and procedural knowledge to maintain and support the process
- Involved in the collation and preparation process of standard SOW(s)
- Ensuring that quality services are delivered to the FC's
- Optimize and eliminate performance bottlenecks using best practices
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Assessed business requirements to create focused solutions.
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
- Improved system efficiency by analyzing and optimizing software processes.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Collaborated with upper management to drive strategy and implement new processes.
- Improved systems with addition of new features and infrastructure.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
- Increased system security by identifying potential vulnerabilities and implementing robust safeguards against unauthorized access or data breaches.
- Spearheaded data migration projects, ensuring seamless transfer of information between systems.
- Fostered a culture of continuous improvement within the organization by actively soliciting feedback from end-users on system performance and incorporating user suggestions into future development efforts.
- Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.
- Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
- Implemented robust security measures to protect sensitive data and prevent unauthorized access.
- Gathered requirements and performed gap analysis through design workshops with users.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Offered input for complex documents to support client-ready final versions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Education
B Tech - B Tech
BIJU PATNAIK UNIVERSITY OF TECHNOLOGIES
Odisha 03.2013 - 07.2017
Skills
Managing releases
Managing schedules
Quality control standards
Incident management
Deployment strategies
Release planning
Software development lifecycle
Configuration management
Stakeholder communication
Requirements analysis
Agile methodology
Leading teams
Supporting operations
Timeline
Release Manager/ Delivery Manager
Tata Consultancy Services
05.2022 - Current
Incident Manager
Tata Consultancy Services
05.2022 - Current
System Analyst
Amazon Development Centre
02.2018 - 03.2022
B Tech - B Tech
BIJU PATNAIK UNIVERSITY OF TECHNOLOGIES
03.2013 - 07.2017