Sushree Gunjan Das

• I have successfully completed Cloud computing training under the Simplilearn internship.

Cloud Fundamentals:

1.Executed the creation of a Virtual Private Cloud (VPC) integrated with a database and EC2 instances, demonstrating proficiency in foundational AWS services.

AWS Solutions Architect:

2.Configured and monitored a WordPress instance, showcasing practical skills in setting up and managing web applications on AWS.

3.Infrastructure Deployment for Real-time Data Management Requirements on the AWS Cloud

• Actively engaged in continuous learning and skill development in cloud computing.
• Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.

1)Project Details:

• Name: Digiq
• Purpose: Managing details of Wipro management
• Tools Used: VS Code
• Duration: 22/09/2019 - 18/11/2021(2 Years 2 Month)

Responsibilities:

• Solving user problems by addressing tickets.
• Tracking and resolving issues in the codebase.
• Testing code changes in UAT (User Acceptance Testing) environment.
• Documenting code changes.
• Providing support and assistance to teammates.

Achievements:

• Successfully handled the challenging task of problem-solving within the project.
• Actively maintained good relationships with team members.
• Demonstrated strong individual contribution to the project's success.

I played a crucial role in ensuring the smooth operation and maintenance of the Digiq application, contributing significantly to its development and support.

2)Project Details:

• Project Name: AMG (Digiq)
• Duration: 14/03/2019 - 21/09/2019 (6 months)
• Team Size: 25
• Purpose: Internal project for managing Wipro management details through Digiq application
• Technology: CLM (Internal Language), SQL
• Tools Used: CLM, Internal Incident Tool

Responsibilities:

• Manual Migration:Conducted manual migration tasks within the project.
• Ticket/Incident Resolution:Addressed tickets/incidents for customers using the Digiq application.

My role in the AMG project was similar to your previous involvement in the Digiq project, focusing on manual migration tasks and resolving tickets/incidents for customers.

3)Project Details:

• Project Name: CRS
• Duration: 12/05/2018 - 17/02/2019 (9 months)
• Team Size: 45
• Role: PMO (Project Management Office)
• Purpose: Candidate recruitment system providing projects to non-billable employees
• Regions Managed: US, UK, Asia, UAE, Australia
• Tools Used: Excel, PowerPoint

Responsibilities:

• Schedule Management:Checked the schedule of the Delivery Head and scheduled meetings with other region heads, such as delivery managers, for discussions and problem-solving.
• Strategic Planning:Engaged in strategic planning to handle projects and allocate resources effectively.
• Time Management:Maintained availability for different time zones according to the regions managed.
• Progress Monitoring:Prepared PowerPoint presentations to track and evaluate the work done by other Delivery Heads.

As the PMO for the CRS project, I was responsible for coordinating meetings, strategic planning, managing time effectively across different regions, and monitoring project progress through presentations.

4) Project Details:

• Project Name: BestBuy
• Duration: 20/11/2016 – 05/03/2018 (1 year 4 months)
• Team Size: 28
• Role: Support Analyst
• Description: BestBuy is a US online shopping website. The team's responsibility is to monitor and address queries or incidents raised by US clients, make modifications in the production database, and resolve any issues at the production level by monitoring daily order flows.

Tools Used:

• Tealeaf
• Graphite
• Dashboard
• Splunk
• Ticketing tool
• Excel
• Putty for job run

Technology:

• UNIX
• MySQL

Responsibilities:

• Coordinating with customers and other teams to address incidents or requests raised by customers.
• Daily monitoring of product activity and resolving any issues in the application flow using tools like WinSCP and Putty for running UNIX jobs to check the database.
• Proactively preventing escalations for the team, which led to recognition for support and dedication.
• Responding to client queries via emails and calls and providing accurate fixes in the production database if modifications are required.
• Conducting health checks of the application and providing reports to the team after every deployment.

As a Support Analyst for the BestBuy project, my role involved ensuring smooth operation of the online shopping website by addressing customer queries, monitoring application activity, and resolving issues at the production level. Your proactive approach helped in maintaining customer satisfaction and earned recognition for my efforts.

5) Project Details:

• Project Name: UBS
• Duration: 15/04/2015 - 18/09/2016 (1 year 5 months)
• Team Size: 10
• Roles: Frontend, Testing
• Description: The main objective of the project was to automate daily manual tasks using the Cicero tool, specifically for UBS bank.

Tools Used:

• Cicero
• Excel Macro

Responsibilities:

• Testing and Automation:Testing manual tasks by applying codes in various projects to automate them. Providing feedback whether the automation was successful or not.
• Utilizing Cicero Tool:Utilizing Cicero tool for testing daily work processes.
• Learning Excel Macro:As a part of a small team consisting of newcomers, learning Excel Macro was essential for the project.
• Prototype and Mock-up Preparation:Creating prototypes and mock-up screens to visualize the automation process and its outcomes.

As a member of the UBS project team, my responsibilities primarily revolved around testing and automating manual tasks using the Cicero tool, along with learning Excel Macro and preparing prototypes and mock-ups for visualization purposes.