Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sushree Jena

Sushree Jena

Summary

As a Technical Consultant at IBM, I lead the support and implementation of Identity Governance solutions for customers across diverse industries. With over 8 years of experience in Identity and Access Management (IAM), I specialize in Saviynt IGA implementation, integration, and governance, ensuring seamless identity lifecycle management and compliance.

I have expertise in role-based access control (RBAC), Saviynt EIC, combined with strong troubleshooting skills, and a collaborative, team-oriented mindset. My mission is to deliver innovative, secure solutions that align with evolving business needs and compliance expectations.

I leverage my technical expertise to ensure the quality and security of the products and services I deliver. Additionally, I work closely with cross-functional teams, partners, and vendors to provide consulting and advisory services, as well as to resolve complex IAM challenges effectively.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Consultant

IBM
08.2023 - Current
  • Implemented Saviynt IGA solutions, showcasing feasibility and effectiveness to clients.
  • Configured Saviynt Identity Lifecycle Management (JML processes), including user onboarding, modification, and de-provisioning.
  • Managed Saviynt connectors for provisioning, modifying, and deprovisioning user accounts.
  • Configured Security Systems, Endpoints, Analytics, and Custom Attributes to meet business needs.
  • Investigated and resolved access approval workflow issues, ensuring 99% uptime for business-critical applications.
  • Led technical decision-making, solution design implementation, and process improvement discussions with the leadership team.
  • Designed custom IAM workflows as per customer security and compliance requirements.
  • Resolved ticket escalations related to user access issues, reducing resolution time by 40%.
  • Assisted in Saviynt upgrades, patching, and UAT testing, ensuring a smooth migration from Version 5.5 to EIC 24.4, with minimal disruptions.

Senior Engineer, Support Operations

Saviynt
10.2021 - 08.2023
  • Provided end-to-end support for clients using Saviynt IGA, handling both frontend and backend IAM-related requirements.
  • Role Mining and Segregation of Duties (SoD) Analysis.
  • Developed Saviynt reports and dashboards for compliance audits.
  • Handled Saviynt support requests, incidents, and change requests, ensuring SLA compliance.
  • Assisted with RBAC model updates, analyzing access patterns, and ensuring least privilege compliance.
  • Conducted role recertifications to maintain regulatory compliance.
  • Created knowledge base articles and maintained documentation for IAM operations and troubleshooting.
  • ServiceNow-Saviynt Integration: Configured ServiceNow workflows for automated access request handling.

Security Engineer

Lowe's India Pvt. Ltd.
07.2020 - 10.2021
  • Provided support for CA Identity Manager (CA IM), troubleshooting identity lifecycle management issues.
  • Resolved authentication & authorization issues in CA SiteMinder (SSO) for enterprise applications.
  • Worked with Privileged Access Management (PAM) teams to secure admin access.
  • Assisted in patching, upgrades, and UAT testing for CA IAM components.
  • Collaborated with cross-functional teams to integrate security controls into the software development lifecycle.

Security Analyst

Accenture Solution Pvt. Ltd.
10.2016 - 07.2020
  • Provided IAM governance and support for enterprise users, ensuring secure user provisioning and de-provisioning.
  • Ensured compliance by managing entitlement de-provisioning, creating revocation pre-notification templates, handling user queries, and executing timely access revocation.
  • Conducted log monitoring and IAM security auditing, ensuring access policies were enforced.
  • Assisted in policy-based access management to restrict unauthorized access to sensitive systems.
  • Performed risk assessments and vulnerability analyses to identify potential security threats within identity governance frameworks.

Education

B. Tech - Electronics and Telecommunications

Orissa Engineering College
Bhubaneswar

Skills

  • Saviynt IGA Implementation and Support
  • Saviynt EIC (Enterprise Identity Cloud) Administration
  • MySQL
  • Identity Lifecycle Management (JML Process)
  • Access Certification and Compliance
  • Role-Based Access Control (RBAC)
  • Saviynt Connector Configuration (REST API, AD, SAP, ServiceNow)
  • Custom Workflow Development and Analytics Configuration
  • Incident and Change Management (ITIL Framework, ServiceNow, Remedy)
  • Linux

Certification

  • Trained in Saviynt IGA, Saviynt EIC L100 and L200
  • ISO/IEC 27001:2013 Lead Implementer in ISMS

Timeline

Technical Consultant

IBM
08.2023 - Current

Senior Engineer, Support Operations

Saviynt
10.2021 - 08.2023

Security Engineer

Lowe's India Pvt. Ltd.
07.2020 - 10.2021

Security Analyst

Accenture Solution Pvt. Ltd.
10.2016 - 07.2020

B. Tech - Electronics and Telecommunications

Orissa Engineering College

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Sushree Jena