CSO Representative
Utkarsh Small Finance Bank
Keonjhar
12.2021 - 04.2022
- Assisted customers with account inquiries and transactions efficiently.
- Provided support in processing loan applications and customer documentation.
- Collaborated with team members to ensure compliance with banking regulations.
- Educated clients on banking products and services to enhance customer experience.
- Resolved customer complaints by identifying issues and providing solutions effectively.
- Utilized banking software to manage customer accounts and track service requests efficiently.
- Generated reports summarizing customer interactions and trends in order to improve customer service quality standards.
