Sushrut Kadam

Project Title: Chubb Operations (Australia)
Client: Chubb Fire and Security
Module: Field Service
Duration: March 2021- July 2023
Scope of the Project: Development, Enhancement and Maintenance

Role/Responsibilities:

• Introduced new capabilities within the existing Dynamics 365 Field Service
• Developed Enhancements/Customization as per Use Cases
• Worked on various console applications to convert the login mechanism to Oauth from Office365 as its deprecated
• Created a new console application for workflow load balancing to handle Agreements records of more than 2Lakh and its associated service tasks
• Worked on Custom Plugin, Action, JavaScript, and HTML for adding new features to applications
• Worked on OOB Workflow, BPFs, and Business rules for adding new features to the application
• Involved in communication with the client to gather the new requirements
• Involved in the implementation of customizations and unit testing
• Involved in building deployment packages
• Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
• Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
• Understood client needs and objectives by conducting proactive customer and data analysis.

Project Title: EnAct For Golden1 Credit Union
Client: Golden1 Credit Union
Duration: May 2019 - Jan 2021
Scope of the Project: Development, Enhancement and Maintenance

Role/Responsibilities:

• Gathering requirements, Creating Reports for Applications, Configuration and Customization on various MS-CRM core
  modules.
• Introduced new capabilities within the existing product and Developed Enhancements/Customization as per Use Cases.
  Create a new G1 Datasafe Integration, AD Integration and User Access Audit Logging for auditing purposes. i.e. whenever any
  user adds updates, or deletes any record under the contact or account entity one record is getting created under a new custom
  entity.
• Created a Model Driven App for quick access to Accounts, Leads and Contacts records.

Project Title: Northwest
Client: Northwest (Credit Union)
Duration: Feb 2019 - May 2019
Scope of the Project: Development, Enhancement and Maintenance

Role/Responsibilities:

• 
  • Introduced new capabilities within the existing Dynamics 365-based product namely Enteract.
  • Enteract is the product created by Fiserv and it's based on D365, it has various modules like base, Sales, service etc.
  Created using Resumonk - Online Resume Builder
  • Developed Enhancements/Customization as per Use Cases.
  • Worked on Custom Plugin, Action, JavaScript, and HTML for adding new features to applications.
  • Worked on OOB Workflow, BPFs, and Business rules for adding new features to the application.
  • Worked on FetchXML-based SSRS report, and created 3 new reports including parent and child reporting.
  • Involved in communication with the client to gather the new requirements
  • Involved in the implementation of customizations and unit testing.
  • Involved in building deployment packages.

Project Title: Offline Data Archival Product
Client: SOTC
Module: Sale
Client: SOTC
Duration: Nov 2018 - Feb 2019.
Scope of the Project: Development, Enhancement and Maintenance

Role/Responsibilities:

• Responsible for building applications using C# for retrieving data.
  Creating web resources using HTML, JavaScript and Kendo Grids.
  Involved in Development activities (Development of Web forms using Asp.Net, CSS, JavaScript, and Master pages).Involved in
  DB Activities (Creation of DB Tables and Stored Procedures in SQL).Unit Testing.
• To meet compliance regulations, to retain historical data, or simply back up resources. Archiving preserves data long-term so
  that it can be retrieved when necessary.
• Archiving removes data from backups, reducing their size and eliminating restoration of unnecessary files.
• Reduces the ability to modify data, preventing data loss. Built-in policies ensure records are kept for an appropriate amount of
  time and indexing makes data more retrievable.
  

Project Title: Shoppers Stop
Client: Shoppers Stop
Module: Customer Service
Duration: Jun 2017 - Nov 2018
Scope of the Project: Development, Enhancement and Maintenance

Role/Responsibilities:

• Gathering requirements, Creating Reports for Applications, Configuration and Customization on various MS-CRM core
  modules.
• The objective is to provide a single platform for Customer Management, Interaction Management (Calls & Emails), Case
  Management, and Report Generation.
• Email integration with CRM for actions such as service request creation or query resolutions. CRM will also be used to send
  out SMS and email alerts at various stages to respective stakeholders.
• Capturing Social network posts using console application schedule on Azure Service Bus.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

Project Title: Kotak Wealth Management
Client: Kotak Bank
Module: Marketing
Duration: March 2017 - Jun 2017
Scope of the Project: Development

Role/Responsibilities:

• To work closely with Technical Architects on the CRM team to ensure the solution will function to the client’s expectations,
  Creating Reports for Application, Configuration and Customization on various MS-CRM core modules.
• Provide the portal for the Lead management process and capturing leads, tracking their activities and behavior, qualifying
  them, giving them constant attention to make them sales-ready, and then passing them on to the sales team.
  

Project Title: Max Health Care Ltd.
Client: Max Health Care Ltd.
Module: Customer Service
Duration: Jan 2017 - Jun 2017
Scope of the Project: Development

Role/Responsibilities:

• To work closely with Technical Architects on the CRM team to ensure the solution will function to the client’s expectations,
  Creating Reports for Application, Configuration and Customization on various MS-CRM core modules.
• CRM implementation for health care major. Worked on HMS and LMS. Customization using web resources, Workflow, plugins,
  Code Activities and Business process flows.
• Performed integration with third-party APIs and created web API for external
  applications.
  

Project Title: Claim Exchange
Client: Dubai National Insurance & Reinsurance (DNIR)
Module: Customer Service
Duration: Nov 2016 - Dec 2016
Scope of the Project: Development

Role/Responsibilities:

• Web-based portal that simplifies and automates the management of the entire claim recovery process for insurance
  companies.
• Every participating Insurance Company, Surveyors and other stakeholders will have their own permitted secured access
  privileges.
• All documents, electronic correspondences, and communications are initiated, tracked and stored within the portal.
• Electronic data exchange will be offered and take place via secured web services between the Portal and participating
  companies and the Regulators.

Project Title: Powerdesk
Client: Khaitan & Co
Module: Customer Service
Duration: Dec 2014 - Aug 2016

Scope of the Project: Development, Enhancement and Maintenance

Role/Responsibilities:

• Powerdesk specialized for all types of legal practitioners to fully integrate and manage their complete day-to-day practice
• The fully integrated time and billing practice management solution enables law firms to completely automate their processes including practice management, case information, calendaring, and conflict searches
• Human resource management, document management, contact management and payroll.
• Completed analysis, design and testing phases of software development life cycle.
• Participated in highly complex projects with customers, managers and end-users.