Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Sushrut Kumar

Indore

Summary

To work hard in a professional Environment with managed organisation that provides an ambiance for learning and opportunity to work for my potential and for the overall growth of the organisation and myself as well.

Overview

5
5
years of professional experience

Work History

Technical Support Engineer

Webkorps
Indore
08.2022 - Current
  • Provided world-class technical support to the end clients and businesses using our software. Troubleshoot critical technical issues over chat, email, and virtual meetings.
  • Implemented the software into the client's system using remote applications and set up the software according to their business requirements.
  • Set up the data management integration applications like AzureAD, GDM, Microso" Intune, API integration, SSO, Active Directory.
  • Provided support to the clients to manage their company assets and the allocation of assets.
  • Provided support to manage inventory and creating reports like Depreciation reports, Audit reports, Asset allocation reports.
  • Writing down the JIRA tickets and raising issues when facing any bug in the software or web-based applications and also scheduling remote sessions with the developers and account holders to resolve the issues or fixing bugs within the given SLA.

Teammate

TaskUs
Indore
11.2019 - 08.2022
  • Assisting customers over chats, emails, and calls to resolve their technical and non-technical issues.
  • Providing assistance to the businesses to install the POS system and set up the POS according to their business requirements and accounting systems.
  • Providing support to the newly hired employees and helping the to clear their job training to be a permanent employees.
  • Providing support to the internal team members in a live environment through Zoom or Google meet to maintain the team quality and overall customer satisfaction scores.

Education

Bachelor of Engineering - Computer Science

Bansal Institute of Science And Technology
Bhopal
06-2018

12th -

Vivekananda Central School
Hazaribag Jharkhand
03-2013

10th

Vivekananda Central School
Hazaribag Jharkhand
03-2011

Skills

  • Customer support
  • Technical support
  • SAAS
  • Implementation
  • Software troubleshooting
  • Software configuration
  • Audit reports
  • AWS
  • Integration
  • API
  • Jira tickets

Hobbies

  • Painting.
  • Sketching.

Timeline

Technical Support Engineer

Webkorps
08.2022 - Current

Teammate

TaskUs
11.2019 - 08.2022

Bachelor of Engineering - Computer Science

Bansal Institute of Science And Technology

12th -

Vivekananda Central School

10th

Vivekananda Central School

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Sushrut Kumar