Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sushrut Patnaik

Sushrut Patnaik

Business Analyst
Bengaluru

Summary

With over 13+ years of hands-on experience in insurance data analytics, I thrive on transforming complex data into actionable business insights that drive growth and efficiency. My journey at WNS Global Services has allowed me to lead high-performing teams, automate critical processes, and deliver data strategies that make a measurable difference.

I specialize in Personal Insurance, Workers Compensation, and Commercial Insurance, leveraging advanced tools such as SQL, Netezza, Redshift, Tableau, Power BI etc. Whether it's automating manual reporting, simplifying business processes, I am passionate about solving problems and exceeding client expectations.

Key Achievements:
- Automated many business-critical reports to Tableau, reducing manual effort and turnaround time.
- Delivered multiple projects single-handedly, consistently meeting client deadlines.

I’m always eager to connect with fellow professionals, explore new challenges, and contribute to innovative data-driven solutions. Let’s connect!

Overview

13
13
years of professional experience

Work History

Deputy Manager - Reporting Analyst at Suncorp

WNS
03.2025 - Current
  • Collaborated with Subject Matter Experts to analyze and document business processes for Workers' Compensation and CTP insurance, delivering strategic insights that improved client outcomes.
  • Spearheaded automation and migration of Excel reports into interactive dashboards with Tableau and Power BI, enhancing reporting efficiency.
  • Streamlined operational workflows to resolve complex challenges and align solutions with customer needs.
    Responded to ad-hoc data requests and conducted troubleshooting for internal teams and regulatory bodies, ensuring compliance.
  • Executed trend analysis and monitored key performance indicators (KPIs) to support performance tracking and strategic planning.
  • Managed high-impact reporting initiatives, providing accurate outputs that informed executive decisions and boosted customer retention.
  • Provided necessary technical assistance and advice to subordinates when needed.
  • Developed and implemented new procedures to improve efficiency of the organization.
  • Worked closely with customers to understand needs and resolve diverse issues.

Deputy Manager - Data Engineer - at QBE

WNS
06.2020 - 03.2022
  • Maintained and enhanced existing Radar models for multiple regions in DPD team.
  • Implemented change requests from end-users to improve functionality of Radar models.
  • Documented and took ownership of models transitioned from WTW.
  • Participated in reconciliation process to ensure data accuracy of models.

Assistant Manager - Reporting Analyst at Suncorp

WNS
01.2018 - 05.2020
  • Collaborated effectively with Subject Matter Experts to analyze business processes and derive insights for clients.
  • Coordinated with onshore team to clarify project requirements, establish timelines, and define deliverables.
  • Automated five critical Excel-based reports into Tableau self-service format to minimize manual effort.
  • Scheduled and automated data feed processes using SSIS to ensure timely availability of reporting data.
  • Independently completed and delivered two major projects within established deadlines.

Sr. Analyst - Reporting Analyst at Suncorp

WNS
10.2014 - 12.2017
  • Collaborated with Subject Matter Experts to analyze business processes and requirements for client insights.
  • Documented and developed automation processes, coding, and manipulations in SQL and Excel.
  • Maintained existing reports on Tableau, modifying as required.
  • Automated data feed processes using SSIS, reducing manual effort in reporting.
  • Handled frequent ad-hoc data requests and troubleshooting from internal and external sources.
  • Led Single Source project to identify, decommission, and automate existing reports.
  • Participated in Shadow Shopping and report migration projects.
  • Created customized and ad-hoc reports using Report Studio, Query Studio, and Analysis Studio.

Analyst - Reporting Analyst at Suncorp

WNS
11.2011 - 09.2014
  • Transitioned ownership of reports from onshore team, ensuring seamless delivery.
  • Conducted trend analysis, KPI monitoring, and data quality assessments for business needs.
  • Documented process manuals and functional descriptions for diverse reporting requirements.
  • Collaborated with development team to design and implement reports in Cognos.
  • Monitored SLAs meticulously, achieving 100% compliance and over 90% accuracy.
  • Ensured high-quality report delivery through rigorous quality assurance practices.

Education

Bachelor of Technology (B.Tech) - Computer Science

Silicon Institute of Technology
Bubaneswar, Odisha, India
01-2007

Skills

  • Data visualization (Tableau, Microsoft Power BI, IBM Cognos Analytics, Excel)
  • ETL processes
  • Data cleaning
  • Tableau desktop
  • Business process analysis
  • SQL programming (SQL Server Management Studio, Amazon Redshift, Netezza)
  • Dashboard development
  • Trend analysis
  • Data quality assessment
  • Power BI

Languages

English
First Language

Timeline

Deputy Manager - Reporting Analyst at Suncorp

WNS
03.2025 - Current

Deputy Manager - Data Engineer - at QBE

WNS
06.2020 - 03.2022

Assistant Manager - Reporting Analyst at Suncorp

WNS
01.2018 - 05.2020

Sr. Analyst - Reporting Analyst at Suncorp

WNS
10.2014 - 12.2017

Analyst - Reporting Analyst at Suncorp

WNS
11.2011 - 09.2014

Bachelor of Technology (B.Tech) - Computer Science

Silicon Institute of Technology

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