Sushrut Patnaik
Business Analyst
Bengaluru
Summary
With over 13+ years of hands-on experience in insurance data analytics, I thrive on transforming complex data into actionable business insights that drive growth and efficiency. My journey at WNS Global Services has allowed me to lead high-performing teams, automate critical processes, and deliver data strategies that make a measurable difference.
I specialize in Personal Insurance, Workers Compensation, and Commercial Insurance, leveraging advanced tools such as SQL, Netezza, Redshift, Tableau, Power BI etc. Whether it's automating manual reporting, simplifying business processes, I am passionate about solving problems and exceeding client expectations.
Key Achievements:
- Automated many business-critical reports to Tableau, reducing manual effort and turnaround time.
- Delivered multiple projects single-handedly, consistently meeting client deadlines.
I’m always eager to connect with fellow professionals, explore new challenges, and contribute to innovative data-driven solutions. Let’s connect!
Overview
13
13
years of professional experience
Work History
Deputy Manager - Reporting Analyst at Suncorp
WNS
03.2025 - Current
- Collaborated with Subject Matter Experts to analyze and document business processes for Workers' Compensation and CTP insurance, delivering strategic insights that improved client outcomes.
- Spearheaded automation and migration of Excel reports into interactive dashboards with Tableau and Power BI, enhancing reporting efficiency.
- Streamlined operational workflows to resolve complex challenges and align solutions with customer needs.
Responded to ad-hoc data requests and conducted troubleshooting for internal teams and regulatory bodies, ensuring compliance. - Executed trend analysis and monitored key performance indicators (KPIs) to support performance tracking and strategic planning.
- Managed high-impact reporting initiatives, providing accurate outputs that informed executive decisions and boosted customer retention.
- Provided necessary technical assistance and advice to subordinates when needed.
- Developed and implemented new procedures to improve efficiency of the organization.
- Worked closely with customers to understand needs and resolve diverse issues.
Deputy Manager - Data Engineer - at QBE
WNS
06.2020 - 03.2022
- Maintained and enhanced existing Radar models for multiple regions in DPD team.
- Implemented change requests from end-users to improve functionality of Radar models.
- Documented and took ownership of models transitioned from WTW.
- Participated in reconciliation process to ensure data accuracy of models.
Assistant Manager - Reporting Analyst at Suncorp
WNS
01.2018 - 05.2020
- Collaborated effectively with Subject Matter Experts to analyze business processes and derive insights for clients.
- Coordinated with onshore team to clarify project requirements, establish timelines, and define deliverables.
- Automated five critical Excel-based reports into Tableau self-service format to minimize manual effort.
- Scheduled and automated data feed processes using SSIS to ensure timely availability of reporting data.
- Independently completed and delivered two major projects within established deadlines.
Sr. Analyst - Reporting Analyst at Suncorp
WNS
10.2014 - 12.2017
- Collaborated with Subject Matter Experts to analyze business processes and requirements for client insights.
- Documented and developed automation processes, coding, and manipulations in SQL and Excel.
- Maintained existing reports on Tableau, modifying as required.
- Automated data feed processes using SSIS, reducing manual effort in reporting.
- Handled frequent ad-hoc data requests and troubleshooting from internal and external sources.
- Led Single Source project to identify, decommission, and automate existing reports.
- Participated in Shadow Shopping and report migration projects.
- Created customized and ad-hoc reports using Report Studio, Query Studio, and Analysis Studio.
Analyst - Reporting Analyst at Suncorp
WNS
11.2011 - 09.2014
- Transitioned ownership of reports from onshore team, ensuring seamless delivery.
- Conducted trend analysis, KPI monitoring, and data quality assessments for business needs.
- Documented process manuals and functional descriptions for diverse reporting requirements.
- Collaborated with development team to design and implement reports in Cognos.
- Monitored SLAs meticulously, achieving 100% compliance and over 90% accuracy.
- Ensured high-quality report delivery through rigorous quality assurance practices.
Education
Bachelor of Technology (B.Tech) - Computer Science
Silicon Institute of Technology
Bubaneswar, Odisha, India01-2007
Skills
- Data visualization (Tableau, Microsoft Power BI, IBM Cognos Analytics, Excel)
- ETL processes
- Data cleaning
- Tableau desktop
- Business process analysis
- SQL programming (SQL Server Management Studio, Amazon Redshift, Netezza)
- Dashboard development
- Trend analysis
- Data quality assessment
- Power BI
Languages
English
First Language
Timeline
Deputy Manager - Reporting Analyst at Suncorp
WNS
03.2025 - Current
Deputy Manager - Data Engineer - at QBE
WNS
06.2020 - 03.2022
Assistant Manager - Reporting Analyst at Suncorp
WNS
01.2018 - 05.2020
Sr. Analyst - Reporting Analyst at Suncorp
WNS
10.2014 - 12.2017
Analyst - Reporting Analyst at Suncorp
WNS
11.2011 - 09.2014
Bachelor of Technology (B.Tech) - Computer Science
Silicon Institute of Technology
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