Susie Manship
Pendleton
Summary
I'm eager to contribute to a teams success and further develop my professional skills. I bring a positive attitude and commitment to continue to learn!
Overview
31
31
years of professional experience
Work History
Care Manager Assistant
LifeStream Services
08.2022 - Current
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Maintained detailed records in compliance with agency and state standards.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Assisted with obtaining prescriptions, provider bids for RFA's home modifications and specialized medical equipment. This would include follow-up as well.
- Was certified as a SHIP (State Health Insurance Program) Counselor fo help provide assistance for Medicare/Medicaid calls.
Director of Labor Relations/Account Manager
SVS Vision
04.2006 - 09.2020
- Senior Account Manager/Liaison between SVS Vision and union accounts
- Actively listened to patients and customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained relationships with accounts from Kansas City, MO to Buffalo, NY. .
- Attended benefit conferences, health fairs and other events.
District Manager
SVS Vision
04.2002 - 04.2006
- Was responsible for 15 offices from Kansas City to Buffalo, NY. ensuring they all were ran smoothly and efficiently
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns. Reviewed payroll and sales goals to meet company expectations.
- Coached new hires on company processes while managing employees to achieve the best patient experience.
Office Manager
SVS Vision
10.1994 - 06.2000
- Responsible for the patient experience from start to finish including, pretesting, gathering medical information to educating patients on frame/lens products. Monitoring budgets, employee scheduling/payroll, bank deposits, inventory, training staff on new products.
Education
Medical And Dental Terminology
Aristotle
06.1987
High School Diploma -
Arlington High School
06.1983
Skills
- Experienced in Word and Excel applications
- Adherence to organizational policies
- Optimizing resource use
Timeline
Care Manager Assistant
LifeStream Services
08.2022 - Current
Director of Labor Relations/Account Manager
SVS Vision
04.2006 - 09.2020
District Manager
SVS Vision
04.2002 - 04.2006
Office Manager
SVS Vision
10.1994 - 06.2000
High School Diploma -
Arlington High School
Medical And Dental Terminology
Aristotle
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