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Dynamic professional with extensive experience at Cognizant Technologies Solutions, excelling in quality management and operations. Proven track record in enhancing service delivery and compliance through strategic planning and team leadership. Adept at performance analysis and problem resolution, driving continuous improvement initiatives to elevate operational efficiency.

With over 19 years of experience in the medical field, I possess comprehensive knowledge in medical operations, team management, and patient care. Having served as a Medical Assistant Department Manager for 12 years, I am adept at leading top-quality teams to ensure the seamless functioning of medical operations and deliver unparalleled patient care.

I am looking forward to work in an organization, which provides the environment for growth with competent and strong leaders . I have an urge and inclination for learning new technologies, a strong work ethic combined with a commitment to excellence in all tasks undertaken Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands. Thoughtful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions. Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.

Good natured, goal orientated team worker. Adaptable to all challenging situations.

Debasmita Das

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Quality Care Executive

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Bachelor Of Arts - Philosophy

Arts - Philosophy, Geography,Anthropology

School Certificate - English, Bengali, Geography,Math, Science

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Quality Care Executive

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Bachelor Of Arts - Philosophy

Arts - Philosophy, Geography,Anthropology

School Certificate - English, Bengali, Geography,Math, Science

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