SUSMA BARMAN
Flight Attendant
Delhi
Summary
Dynamic and dedicated professional with experience at Air India Limited, excelling in emergency response and team collaboration. Proven ability to enhance passenger satisfaction through proactive problem-solving and adaptability. Recognized for maintaining safety standards and delivering exceptional customer service, fostering strong client relationships in high-pressure environments.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Cabin Crew Member
Air India Limited
07.2023 - 10.2024
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Customer Service Executive
SpiceJet
11.2022 - 03.2023
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Arts -
Gurucharan College
Assam 04.2001 -
High School Diploma -
Nehru College
Assam 04.2001 -
Skills
Emergency response
Timeline
Cabin Crew Member
Air India Limited
07.2023 - 10.2024
Customer Service Executive
SpiceJet
11.2022 - 03.2023
Bachelor of Arts -
Gurucharan College
04.2001 -
High School Diploma -
Nehru College
04.2001 -
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