Overview
Work History
Education
Skills
Professional Highlights
Certification
Timeline
Generic

Susmeeta Banerjee

Kolkata

Overview

16
16
years of professional experience
1
1
Certification

Work History

SAP Customer Service consultant

TCS
01.2023 - Current
  • Requirement Gathering and Analysis: Collaborate with stakeholders to understand their business needs and translate them into SAP CRM requirements
  • Analyze and document detailed business and functional requirements for SAP CRM solutions
  • Solution Design: Design and configure SAP CRM solutions that align with businss objectives and requirements
  • Develop data models, workflows, and customizations to meet specific business processes
  • Quality Assurance and Testing: Create test plans and test cases to validate the functionality and performance of SAP CRM solutions
  • Conduct user acceptance testing (UAT) and resolve issues as needed
  • Documentation: N/A

SAP CRM Functional consultant

TCS
02.2016 - 12.2022


  • System Integration: Collaborate with IT teams to integrate SAP CRM with other systems and applications
  • Ensure data consistency and seamless information flow between SAP CRM and other systems
  • Quality Assurance and Testing: Create test plans and test cases to validate the functionality and performance of SAP CRM solutions
  • Conduct user acceptance testing (UAT) and resolve issues as needed
  • User Training and Support: Provide training and support to SAP CRM users to ensure they can effectively utilize the system
  • Continuous Improvement: Monitor the performance of SAP CRM solutions and identify areas for improvement
  • Propose and implement enhancements to optimize system functionality
  • Compliance and Security: Ensure SAP CRM configurations and data handling comply with industry regulations and security standards
  • Documentation and Knowledge Sharing: Document best practices, lessons learned, and standard operating procedures
  • Maintain comprehensive documentation of SAP CRM configurations, customizations, and processes
  • User Training and Support: Provide training and support to SAP CRM users to ensure they can effectively utilize the system.
  • Analyze data trends and provide insights to improve business processes.

SAP plant maintenace consultant

TCS
10.2013 - 01.2016
  • Implemented SAP Compatible unit in SAP Plantmaintenance.
  • Involved in impact analysis for the existing SAP processes due to compatible unit deployment.
  • Solutioning on Service Order / Service Notification / Field Order procedures.
  • Worked in Dispatching / Scheduling tool.
  • Worked in Mobile Device for Service Order completion.


SAP ABAP Consultant

TCS
09.2008 - 09.2013
  • Worked in various R/3 and ISU Modules as an ABAP Develop like SD/MM/CS.

Education

M. TECH - Microelectronics with VLSI Design

B.TECH - Electronics Communication Engineering

Skills

  • Software Proficiency
  • Coding and Debugging
  • Agile Development Frameworks
  • Operation Support
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Skilled in using JIRA and Confluence
  • Salesforce Case Management
  • Service Now

Professional Highlights

I possess a diverse professional background in TCS for 15 years, including: 

  • 8 years of hands-on experience in SAP CRM, SAP Industry Solution Utilities (CS, MRS & Mobile Device) as a Functional Consultant.
  • 2 years of experience as a Functional Consultant in SAP Plat Maintenance module.
  • 5 years of hands-on experience in ABAP/4.
  • Certified in Agile methodologies SAFe 4 framework.
  • Current Designation: Associate Consultant.
  • TCS Tenure: Since September 2008 to the present date.
  • Domain Experience: Utilities – Electric, Gas, Semiconductor Marketing and Sales, Life Science & Manufacturing.
  • Clients worked for: PG&E, AGL, NXP, PSE&G, AMGEN etc.
  • Visa Validity: Canada Work Permit. Valid till Mar,2027.

Certification

  • Certified in SAFe4 Practitioner.
  • Certified in SAP CRM CRM Service Cloud and Industry Cloud.

Timeline

SAP Customer Service consultant

TCS
01.2023 - Current

SAP CRM Functional consultant

TCS
02.2016 - 12.2022

SAP plant maintenace consultant

TCS
10.2013 - 01.2016

SAP ABAP Consultant

TCS
09.2008 - 09.2013

M. TECH - Microelectronics with VLSI Design

B.TECH - Electronics Communication Engineering

Similar Profiles

CREATE PROFILE
Susmeeta Banerjee