Susmeeta Banerjee
Kolkata
Overview
16
16
years of professional experience
1
1
Certification
Work History
SAP Customer Service consultant
TCS
India
01.2023 - Current
- Requirement Gathering and Analysis: Collaborate with stakeholders to understand their business needs and translate them into SAP CRM requirements
- Analyze and document detailed business and functional requirements for SAP CRM solutions
- Solution Design: Design and configure SAP CRM solutions that align with businss objectives and requirements
- Develop data models, workflows, and customizations to meet specific business processes
- Quality Assurance and Testing: Create test plans and test cases to validate the functionality and performance of SAP CRM solutions
- Conduct user acceptance testing (UAT) and resolve issues as needed
- Documentation: N/A
SAP CRM Functional consultant
TCS
Australia & India
02.2016 - 12.2022
- System Integration: Collaborate with IT teams to integrate SAP CRM with other systems and applications
- Ensure data consistency and seamless information flow between SAP CRM and other systems
- Quality Assurance and Testing: Create test plans and test cases to validate the functionality and performance of SAP CRM solutions
- Conduct user acceptance testing (UAT) and resolve issues as needed
- User Training and Support: Provide training and support to SAP CRM users to ensure they can effectively utilize the system
- Continuous Improvement: Monitor the performance of SAP CRM solutions and identify areas for improvement
- Propose and implement enhancements to optimize system functionality
- Compliance and Security: Ensure SAP CRM configurations and data handling comply with industry regulations and security standards
- Documentation and Knowledge Sharing: Document best practices, lessons learned, and standard operating procedures
- Maintain comprehensive documentation of SAP CRM configurations, customizations, and processes
- User Training and Support: Provide training and support to SAP CRM users to ensure they can effectively utilize the system.
- Analyze data trends and provide insights to improve business processes.
SAP plant maintenace consultant
TCS
United States
10.2013 - 01.2016
- Implemented SAP Compatible unit in SAP Plantmaintenance.
- Involved in impact analysis for the existing SAP processes due to compatible unit deployment.
- Solutioning on Service Order / Service Notification / Field Order procedures.
- Worked in Dispatching / Scheduling tool.
- Worked in Mobile Device for Service Order completion.
SAP ABAP Consultant
TCS
India
09.2008 - 09.2013
- Worked in various R/3 and ISU Modules as an ABAP Develop like SD/MM/CS.
Education
M. TECH - Microelectronics with VLSI Design
B.TECH - Electronics Communication Engineering
Skills
- Software Proficiency
- Coding and Debugging
- Agile Development Frameworks
- Operation Support
- Teamwork and Collaboration
- Flexible and Adaptable
- Skilled in using JIRA and Confluence
- Salesforce Case Management
- Service Now
Professional Highlights
I possess a diverse professional background in TCS for 15 years, including:
- 8 years of hands-on experience in SAP CRM, SAP Industry Solution Utilities (CS, MRS & Mobile Device) as a Functional Consultant.
- 2 years of experience as a Functional Consultant in SAP Plat Maintenance module.
- 5 years of hands-on experience in ABAP/4.
- Certified in Agile methodologies SAFe 4 framework.
- Current Designation: Associate Consultant.
- TCS Tenure: Since September 2008 to the present date.
- Domain Experience: Utilities – Electric, Gas, Semiconductor Marketing and Sales, Life Science & Manufacturing.
- Clients worked for: PG&E, AGL, NXP, PSE&G, AMGEN etc.
- Visa Validity: Canada Work Permit. Valid till Mar,2027.
Certification
- Certified in SAFe4 Practitioner.
- Certified in SAP CRM CRM Service Cloud and Industry Cloud.
Timeline
SAP Customer Service consultant
TCS
01.2023 - Current
SAP CRM Functional consultant
TCS
02.2016 - 12.2022
SAP plant maintenace consultant
TCS
10.2013 - 01.2016
SAP ABAP Consultant
TCS
09.2008 - 09.2013